Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

KERLY MICAELA SHUGULI

Brownsburg,IN

Summary

Multi Customer Account Manager with acute vision and determination to achieve success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking advancement opportunities to expand skills while facilitating company growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Account Manager

DXL 3PL
Indianapolis, IN
02.2023 - Current
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items for 5 large costumer account.
  • Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
  • Processed returns to vendors and maintained accurate records of all returned items.
  • Maintained inventory of stock on hand by tracking materials received and distributed.
  • Assisted in resolving any disputes between customers and carriers related to shipping costs or delivery timeframes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with internal teams to ensure timely resolution of customer issues.

Payroll Clerk

DXL 3PL
Indianapolis, IN
07.2022 - 02.2023
  • Identified, researched and resolved issues with hours worked.
  • Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
  • Managed weekly payroll duties and submitted data to payroll contractor.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Processed and issued paychecks and earnings statements.
  • Established employee payroll files and updated existing files with new information.
  • Managed payroll and time and attendance systems.
  • Tracked employee vacation, personal and sick leave earnings and use.

Shipping and Receiving Clerk

DXL 3PL
Indianapolis, IN
04.2021 - 01.2023
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Organized deliveries by sorting and stocking receivables
  • Operated computers to access information related to shipping activities.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Monitored merchandise received and shipped from facility in computer system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Giordano Bruno
Quito, Ecuador
07-2015

Some College (No Degree) - International Business

UISEK
Quito, Ecuador

Skills

  • Client Relationship Building
  • Teamwork and Collaboration
  • Warehouse Software Systems
  • Excel Proficiency
  • Microsoft office programs

Certification

  • Certificate: II National Congress "ECUADOR EXPORTA", duration of 8 hours, held on July 21, 2016.
  • Certificate:"European Union, opportunities of the Trade Agreement for Ecuador", duration of 6 hours, held on December 20, 2016.
  • Certificate:"The New World Economic Order", held on April 12, 2017.
  • Certificate:"Mobile Photography Workshop", duration of 5 hours, held on May 06, 2018.
  • Certificate:"Research trends in Entrepreneurship", duration of 4 hours, held on May 17, 2018.
  • Certificate:"Business, entrepreneurship and innovation Ecuador 2025" in the Third International Symposium UISEK 2018, duration of 32 hours, held on May 18 and 19, 2018.
  • Certificate: Participation as speaker "Egyptian Gastronomy as an opportunity for Ecuador", held on May 18 and 19, 2018.

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Customer Account Manager

DXL 3PL
02.2023 - Current

Payroll Clerk

DXL 3PL
07.2022 - 02.2023

Shipping and Receiving Clerk

DXL 3PL
04.2021 - 01.2023

High School Diploma -

Giordano Bruno

Some College (No Degree) - International Business

UISEK

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KERLY MICAELA SHUGULI