Kerlyn Milnes
Cocoa,FL
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
5
5
years of professional experience
Work History
Hostess, Server, Bartender
El ChaFparral Mexican Restaurant
Cocoa, FL, FL
03.2020 - Current
- Greeted guests warmly upon arrival, seating them promptly, provide menus.
- Assisted in preparing the restaurant for opening and closing shifts.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
Preschool Photographer
LIFE TCH/SHUTTERFLY
Cocoa, FL, Florida
09.2022 - 12.2022
- Interacted with preschoolers to ensure they were comfortable during the photoshoot.
- Organized props and backdrops for photo shoots.
- Set up camera control equipment, stands, and tripods for shoots.
- Set up lights, backdrops, and props for shoots and events.
- Utilized advanced lighting techniques to achieve optimal exposure and mood in photographs.
- Greeted parents and provided information about pricing packages.
- Set up lighting and camera angles to capture best quality photos.
- Ensured compliance with safety regulations when handling photographic equipment.
- Explained price and package details to customers.
Receptionist
Extreme Plaster and Stucco
Rockledge, Florida
05.2022 - 11.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Education
High school diploma -
Cocoa High School
Cocoa, FloridaSkills
- Serving Experience
- Restaurant Experience
- Bartending
- Busser
- POS
- Host/Hostess
- Upselling
- Communication Skills
- Food Handling
- Organizational Skills
- Bilingual
- Spanish
- Leadership
- Cash handling
- Complaint Handling
- Food Running
- Customer Service
- Guest Seating
- Beverage Preparation
- Food safety understanding
Languages
- English, Fluent
- Spanish, Fluent
Languages
English
Full Professional
Spanish
Full Professional
Affiliations
- ROTC PROGRAM
- Violin
- Piano
Timeline
Preschool Photographer
LIFE TCH/SHUTTERFLY
09.2022 - 12.2022
Receptionist
Extreme Plaster and Stucco
05.2022 - 11.2022
Hostess, Server, Bartender
El ChaFparral Mexican Restaurant
03.2020 - Current
High school diploma -
Cocoa High School
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