Kerlyne Cherestal Verdieu
Miami,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Concierge
Orna Security Services
11.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed check-in and check-out procedures for guests.
Administrative Assistant
DBJB LLC
01.2021 - 05.2022
- Maintained and updated office calendars - Answered phone calls and checked mails - Organized office files, ordered office supplies, and kept inventory - Prepared travel arrangements for staff - Assisted in planning meetings - Assisted to create reports and presentations - Provided support and coordination of office activities
Sales Manager
Access Medical Supplies
09.2020 - 12.2020
- Supervised employees for the daily operations of the store - Explained and monitored team's seasonal targets - Trained and provided professional development to team members - Set up weekly, monthly, and quarterly goals based on team's performance - Prepared monthly and quarterly reports - Organized monthly meetings with the board to review shortage and tracking issues - Prepared bi-annual performance reports for each team member
Financial Reporting Associate
ACTJH
09.2017 - 08.2020
- Worked with accountant and administrative team to set up budgets - Developed and reviewed administrative system, policies and procedures - Monitored spendings - Processed payroll and other disbursements - Completed monthly financial reports
Education
Bachelor's degree in Business Management -
Skills
- Proficient in Microsoft package
- Fluent in French and Haitian Creole
Timeline
Concierge - Orna Security Services
11.2022 - Current
Administrative Assistant - DBJB LLC
01.2021 - 05.2022
Sales Manager - Access Medical Supplies
09.2020 - 12.2020
Financial Reporting Associate - ACTJH
09.2017 - 08.2020
- Bachelor's degree in Business Management,
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