Kermela Jaku
Peoria,Arizona
Summary
Peoria, Arizona
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Analyst, KERMELAJAKU Business Analyst/Accountant
LANGUAGES, English
Albanian
2021.01 - Current
- Results-driven and motivated, with a proven track record in project management, team leadership, and customer service
- Seeking a dynamic organization that fosters ambition and effectively utilizes my communication, leadership, and organizational skills
- Aimpro Mechanical
- Coordinated construction planning, material resources, and staff scheduling to achieve on-time, under-budget completion of projects
- Prepared cost analyses, tracked change orders, and managed schedules to improve project performance
- Maintained detailed knowledge of internal specifications and design standards as well as applicable regulatory requirements
- Estimated change orders and costs for project manager
- Managed and planned continuous improvement programs to reduce labor and costs
- Developed specifications for needed equipment for projects
- Coordinated project plans to execute major upgrades and successfully guided technical teams in achieving project goals
- Supervised installation of materials and equipment for compliance with drawings and specifications
- Approved expenditures and administered contracts to control project costs.
Health & Life Insurance Broker
Liberal Arts
2010.01 - 2013.01
- Work in Under 65 as well as Medicare insurance
- Successfully completed insurance coverage applications resulting in underwriting approvals
- Provide individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs
- Engage customers and provide high-level service by explaining details about documents
- Analyze customer needs and provide best options, upselling products and services
- Prepare proposals and conduct closing interviews to sell insurance products
- Respond to customer inquiries and problems to promote great service
- Service existing portfolios, assist members with coverage questions, and accurately process policy endorsements
- Monitor clients' insurance coverages to ensure changing needs are met
- Achieve repeat business and referrals through personalized services
- Meet with division leaders and consultants to discuss strategies to increase sales
- Strategize long-term business objectives by assessing customer feedback for direction on process improvements
- Improve data collection accuracy by structuring systems for desktop spreadsheets
- Remain current on the latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
Education
Associate of Science - Liveral Arts
Oakland Community College
Rochester Hills 03.2013
Skills
- EDUCATION
- WORKEXPERIENCE
- Proficient in QuickBooks, Jobber
- Microsoft office, Excel, Ice, and Live
- Person
- Excellent communication skills and
- Leadership qualities
- Bilingual in English and Albanian
- Exceptional customer service skills
- Effective organizational skills
Accomplishments
- WORKEXPERIENCE
- Discover Financial
- Developed positive employee relationships through effective communication and coaching, resulting in increased productivity and job satisfaction
- Managed daily workflow and delegated tasks to ensure smooth operations, meeting performance goals and deadlines
- Conducted regular employee performance evaluations and provided constructive feedback, fostering continuous improvement and growth
- Implemented training sessions and provided coaching to develop an effective team, resulting in improved staff performance and job satisfaction
- Analyzed business performance data and identified areas of strength and weakness, developing corrective action plans for continuous improvement
Certification
- Health & Life License - 2021-Current
Timeline
Business Analyst, KERMELAJAKU Business Analyst/Accountant
LANGUAGES, English
Albanian
2021.01 - Current
Health & Life Insurance Broker
Liberal Arts
2010.01 - 2013.01
Associate of Science - Liveral Arts
Oakland Community College
- Health & Life License - 2021-Current
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