Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Kermisha Boone

Clarksville,TN

Summary

Accomplished Coach/Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.


Reliable employee seeking position. Offering excellent communication and good judgment.

Overview

38
38
years of professional experience

Work History

Coach/Assistant Store Manager

Walmart
05.2005 - 12.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Department Manager

Walmart
05.2009 - 11.2018
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.

Customer Service Manager

Walmart
05.2005 - 02.2009
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved concerns with products or services to help with retention and drive sales.

Shift Leader

Five Star Food
05.1998 - 05.2005
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.

Education

High School Diploma -

Northeast High School, Clarksville, TN
05.1995

Skills

  • Records Organization and Management
  • Mathematical Calculation and Reasoning
  • POS Systems
  • Focus and Follow-Through
  • Department Oversight
  • Assignment Delegation
  • Sales Promotion
  • Hiring and Training
  • Sales Tracking

Accomplishments

  • Supervised team of 150-200 staff members.
  • Resolved product issue through consumer testing.
  • Have been Associate of the month and also Supervisor of the month.

Timeline

Department Manager - Walmart
05.2009 - 11.2018
Coach/Assistant Store Manager - Walmart
05.2005 - 12.2022
Customer Service Manager - Walmart
05.2005 - 02.2009
Shift Leader - Five Star Food
05.1998 - 05.2005
Northeast High School - High School Diploma,

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Kermisha Boone