Summary
Overview
Work History
Education
Skills
References
Timeline
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Kermit Davis

Huntsville

Summary

Detailed Client Service Associate, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Accommodating Customer Support Specialist with a documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

28
28
years of professional experience

Work History

Nutrition Clerk

Huntsville Hospital Main/Elwood Staffing
Huntsville
09.2022 - 03.2025
  • Helped clients select appropriate foods for prescribed diets with help from registered nutritionist.
  • Received orders from nursing staff regarding special diets or modifications to existing diets.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Patient Companionship Personnel

Right At Home Health Care
Huntsville
01.2021 - 01.2022
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.

Restaurant Hostess

Fazolis
Flint
06.2002 - 12.2003
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Helped service staff handle demand by distributing food and beverages.

Secretary

Culligan Water Conditioning Service
Flint
01.1997 - 12.1999
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Handled confidential documents with discretion.
  • Processed documents and materials for dissemination to appropriate parties.

Education

High School Diploma -

Flint Academy
Flint, MI
05-1986

Skills

  • Dietary assessment
  • Nutritional education
  • Food preparation
  • Customer service
  • Conflict resolution
  • Interpersonal communication
  • Data entry
  • Call handling
  • Time management
  • Documentation skills
  • Customer support
  • Calm disposition

References

References available upon request.

Timeline

Nutrition Clerk

Huntsville Hospital Main/Elwood Staffing
09.2022 - 03.2025

Patient Companionship Personnel

Right At Home Health Care
01.2021 - 01.2022

Restaurant Hostess

Fazolis
06.2002 - 12.2003

Secretary

Culligan Water Conditioning Service
01.1997 - 12.1999

High School Diploma -

Flint Academy

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Kermit Davis