Kernise Petitbeau
Summary
Enthusiastic individual seeking employment with a reputable growing Company. Motivated team player with exceptional management skills that provide a constructive contribution to the organization.
Overview
16
16
years of professional experience
Work History
Professional Hairstylist
Self Employed
11.2021 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Distributed business cards outside of salon to generate new business.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Ridesharing/Deliveries
UBER
10.2019 - 11.2021
- Pick up and drop off riders to destination.
- Delivered food orders to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered food orders to customer doorsteps and business offices.
- Anticipated, identified and helped resolve problems with deliveries.
Receptionist/Customer Service
ACR Electronics
09.2018 - 04.2019
- Answered incoming calls
- Transfer incoming calls to designated extensions.
- Assist customers with minor issues with our products.
- Sort mail and place them in different departments mailboxes.
- Entered customers orders on companies data base (20 orders per day)
- Corresponded with clients through email, telephone, or postal mail.
Data Entry/Receptionist/Customer Service
Randstad US, Princess Cruise Line, ACR Electronics
01.2018 - 09.2018
- Picked up contracts from all departments.
- Responsible for organizing contracts and creating folders.
- Enter Customer info onto company's data base
- Answered incoming calls
- Transfer calls to designated extensions
- Assist customers with minor issues with our products
- Sort mail and place them in different departments mailbox
- Enter customer orders on companies data base (20 orders per day)
Compliance Regulatory
Nation Wide Relocating Services
05.2015 - 10.2017
- Responsible for answering and transferring calls
- Light clerical/office work
- Greeted visitors at the front desk by welcoming, directing them to proper management representative
- Provide basic and accurate information in-person and via phone
- Customer Service, Update system with delivery documents received from agents servicing our moves
- Scan documents into system and create folders for customers account
- Grade delivery documents (minimum 30 folders daily)
- Coach new/existing agents on documents used to service moves
- Assist Customer Service with disputes regarding paperwork.
Corporate Care Representative
Nation Wide Relocating Services
10.2013 - 01.2014
- Followed up with customers to inquire about their experience with the company services
- Reviewed accounts that were not efficiently completed in effort to address customers complaints and problems.
- Prepared documents and reports for concerning each case for review.
Customer Service Representative
Nation Wide Relocation
04.2011 - 10.2013
- Provided detailed information to customers about their scheduled move and the remaining balance for their move.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
File Clerk/Receptionist
Nation Wide Relocating Services
07.2010 - 04.2011
- Controlled paper work flow, organized files, printed out customer signed paper work upon request.
- Performed secretarial work.
- Answered calls at the front desk.
- Prepared outgoing mail.
- Managed interviewee's paperwork prior to their initial interview.
Human Relations Recruiter
American Income Life
02.2009 - 12.2009
- Obtained prospective employees data thorough CareerBuilder, Monster, and other Job Search engines.
- Pre- interviewed prospective employees via telephone or email invitation.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Customer Service/Sales
The Answer Group, TAG
05.2008 - 02.2009
- Received high quantity of inbound calls daily.
- Assisted customers with basic technical issues.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Education
Associate of Arts - Psychobiology
Broward College
Fort Lauderdale, FL12.2024
Certified Phlebotomist - Phlebotomy
Center For Career Training
Oakland Park, FL12.2017
High School Diploma -
Atlantic Technical Center
Coconut Creek, FL11.2013
Skills
- General Computer Skills
- Fast learner
- Typing is at average
- Microsoft Word
- Hair maintenance expert
- Scalp treatments
- Marketing familiarity
Languages
Haitian Kreyol
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Professional Hairstylist
Self Employed
11.2021 - Current
Ridesharing/Deliveries
UBER
10.2019 - 11.2021
Receptionist/Customer Service
ACR Electronics
09.2018 - 04.2019
Data Entry/Receptionist/Customer Service
Randstad US, Princess Cruise Line, ACR Electronics
01.2018 - 09.2018
Compliance Regulatory
Nation Wide Relocating Services
05.2015 - 10.2017
Corporate Care Representative
Nation Wide Relocating Services
10.2013 - 01.2014
Customer Service Representative
Nation Wide Relocation
04.2011 - 10.2013
File Clerk/Receptionist
Nation Wide Relocating Services
07.2010 - 04.2011
Human Relations Recruiter
American Income Life
02.2009 - 12.2009
Customer Service/Sales
The Answer Group, TAG
05.2008 - 02.2009
Associate of Arts - Psychobiology
Broward College
Certified Phlebotomist - Phlebotomy
Center For Career Training
High School Diploma -
Atlantic Technical Center
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