Summary
Overview
Work History
Education
Skills
Timeline
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Kero Agaiby

Rocklin,CA

Summary

I am a results-driven analyst with a passion for leveraging technology to simplify business processes and drive operational efficiency. With over six years of experience analyzing business operations and enhancing them through software solutions, I am confident in my ability to adapt and optimize business processes, collaborate with stakeholders, and drive successful implementations. I am passionate about learning and simplifying complex processes, providing leadership and expertise, and am eager to work directly with clients to help them improve their own business processes.

Overview

7
7
years of professional experience

Work History

Associate Governmental Program Analyst

CA Department of Fish and Wildlife
09.2023 - Current
  • Serve as Telematics Analyst at the California Department of Fish and Wildlife, leading IT projects focused on telematics system implementation, data analysis, and software support during the department-wide transition to myGeotab, a cloud-based fleet management platform.
  • Played a key role in transitioning over 2,500 fleet assets—including vehicles, trailers, and equipment—to myGeotab, ensuring accurate data migration, telematics hardware configuration, and successful deployment.
  • Supported hardware installations and coordinated system integration efforts, resolving connectivity and compatibility issues between myGeotab and CDFW’s internal IT infrastructure.
  • Designed and implemented reporting tools within myGeotab to track compliance, monitor fleet performance, and flag device malfunctions.
  • Conducted data validation and telematics report analysis to ensure accurate fleet activity tracking and alignment with State Administrative Manual (SAM) 4122 compliance requirements.
  • Developed and distributed step-by-step troubleshooting guides and training materials for field staff, improving consistency in device installation and data interpretation.
  • Managed user access and role-based permissions in myGeotab to ensure proper data security and adherence to department-wide IT policies.
  • Diagnosed and resolved data transmission failures between telematics devices and the myGeotab platform by troubleshooting issues related to hardware, firmware, and cellular signal disruptions.
  • Evaluated system performance and identified recurring software bugs, escalating unresolved issues to Geotab support and recommending department-wide fixes.
  • Collaborated with executive leadership and program liaisons to align system capabilities with operational needs and drive adoption of new telematics features.

Veterinary Technician

Parkway Veterinary Clinic
09.2022 - 08.2023
  • Provided comprehensive administrative and technical support to veterinarians in a newly established veterinary clinic.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.

Associate Governmental Program Analyst

CA Department of Social Services
04.2018 - 09.2022
  • Served as Lead Analyst of the Medi-Cal (Scopes) Unit at the CA Department of Social Services, overseeing the end-to-end processing of over 400 new Medi-Cal state hearing cases per month across 20+ programs, ensuring timely, accurate, and impartial due process for claimants.
  • Acted as liaison between the State Hearings Division, Department of Health Care Services (DHCS), and other stakeholders, coordinating policy implementation, case resolution, and data verification efforts across departments.
  • Conducted complex data analysis using systems such as MEDS, CA-MMIS, and ACMS to support caseload forecasting, identify trends, and inform high-level decisions—resulting in the restructuring of ALJ assignments and improved case processing efficiency.
  • Led the transition to the Appeals Case Management System (ACMS), including data migration, systems testing, workflow redesign, and staff training—ensuring successful adoption with minimal disruption.
  • Developed and maintained comprehensive operating procedures, process documentation, and training materials to support consistent and compliant operations across the unit.
  • Trained new analysts and served as a technical expert on Medi-Cal hearings, database systems, and program policy—supporting both internal staff and external partners, including county and federal representatives.
  • Monitored and adapted workflows in response to frequent state and federal policy changes, ensuring ongoing compliance and keeping staff informed through regular documentation updates.
  • Oversaw a caseload of 300+ open cases at any given time, delegating work efficiently and implementing organizational strategies that resulted in a 0% late case rate—a rare achievement within the division.

Education

Graduate Programming Certificate - Programming

Harvard University
Cambridge
08-2024

BS - Environmental Science & Management

University of California, Davis
Davis, CA
01.2016

Skills

  • Public speaking
  • SaaS and ERP implementation
  • Written and verbal communication
  • SQL querying
  • Database Management
  • Qualitative & quantitative data analysis
  • Policy analysis and report writing
  • Programming (C, Python, Javascript, SQL, HTML, CSS)

Timeline

Associate Governmental Program Analyst

CA Department of Fish and Wildlife
09.2023 - Current

Veterinary Technician

Parkway Veterinary Clinic
09.2022 - 08.2023

Associate Governmental Program Analyst

CA Department of Social Services
04.2018 - 09.2022

Graduate Programming Certificate - Programming

Harvard University

BS - Environmental Science & Management

University of California, Davis

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