KEROCHEDIA AMAKER
Disaster Case Manager Lead
Parkton,NC
Summary
Experienced Case Manager offering educational enrichment and demonstrated academic progress for students with disabilities. Proven history of implementing personalized instructional practices and designing quality Individualized Education Programs in collaboration with students, parents and teachers to support learning plans. Excellent collaborator dedicated to providing first-rate supportive counseling and guidance.
Overview
21
21
years of professional experience
Work History
CASE MANAGER CENTER LEAD
HORNE LLP
LUMBERTON, NC
03.2021 - Current
- Conduct daily meetings with team of Case Managers to assure that Standards of Operation is being adhered to
- Contract work with client NCORR, CDBG-DR
- Disaster Case Management
- Provide guidance on applicant interaction and expected professionalism
- Ensures applicants are continuously updated regarding status of program application
- Frequent, diligent, and professional communication required
- Obtain working knowledge of applicant needs and program eligibility criteria
- Understands program requirements and other key objectives
- Review records for duplication of benefits (DOB), fraud, waste, inconsistencies, investigate, and collaborate with and internal partners to resolve issues with analysis and customer service skills
- Where problems arise, log support issues, communicate, resolve and escalate according to defined standard operating procedures
- Analyze and verify provided documentation for inconsistencies, accuracy, and various discrepancies with understanding of program policy
- Understand program needs, policy, departmental process flows, and standard operating procedures
- Support overall mission of agency by setting and mastering goals
- Participate in updates and improvements to Verification of Benefits & Quality Control policies and processes
- Follow-up with identified compliance issues, initiate corrective actions, based on policy guidelines, and implement program controls, as necessary
- Manage individual workload, productivity, and communications that enable accurate, efficient, and policy compliant processing
- Contribute to team success with effective communication and sound decision making
- Respond to questions and requests professionally and in timely manner
- Understand program processes from start to finish and communicates those processes clearly to applicants
- Records all communications in designated program systems of record.
- Participated in professional growth programs to support special education improvement efforts.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Used coordination and planning skills to achieve results according to schedule
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed team communications and information for meetings
- Participated in team-building activities to enhance working relationships
- Maintained energy and enthusiasm in fast-paced environment
SITE DIRECTOR
INFINITY COUNSELING GROUP
, VA
01.2019 - Current
- Supervised counselors of (16) schools
- Coordinated services and programs for clients with mental health issues
- Recruited consumers for various mental health programs
- Developed, created and implemented new templates for documentation
- Managed budget for programs and operated daily routine tasks of program
- Supports individuals with mental, emotional, and behavioral issues within school setting
- Marketed program to parents and administration in school and community
- Built professional relationships with school administration
- Assisted Supervisors with developing successful program
- Trains new staff (company policies, documentation and expectations)
- Participates in improving academic data in school setting
- Set quarterly budgets and goals for various programs
- Credentialing with MCOs
- Spearheaded CARF Accreditation
- Actively engaged with Open Table
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
- Verified completed projects met approved time, quality and cost estimates.
- Created weekly and monthly reports and presentations for management team.
- Attended weekly meetings with CEO to discuss safety procedures, compliance issues and facility maintenance.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Oversaw all daily office operations and equipment maintenance.
- Interviewed, hired and trained new workers.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Provided general office administration, correspondence, filing and spreadsheet development.
- Monitored, coached and supervised team of 67 employees in 3.
- Planned, coordinated and managed operations and field safety programs for building construction, and infrastructure and public works projects.
- Devised processes to boost long-term business success and increase profit levels.
EXECUTIVE DIRECTOR/CASE MANAGER
FAMILY CARE SERVCIES LLC OF THECAROLINAS, ROCK HILL
, SC
03.2015 - 06.2019
- Managed entire Case Management operation and ensures that it functions efficiently and smoothly
- Developed and implements case management programs, including utilization review, intake or discharge planning, and managed care contracting or negotiation
- Developed policy and procedures in accordance with SCDHHS
- Established best practice for the Case Managers
- Developed modules for service delivery and any necessary training guides to included reunification
- Trained, developed and supervised Case Managers
- Implemented Quality Control Procedures in accordance with SCDHHS
- Distributed and assigned workload to the Case Managers
- Participated in the hiring process of Case Managers
- Developed research activities such as methods, statistical analyses, and dissemination of results to the customer and or upper management
- Submitted timely and accurate deliverables to include spreadsheet of discharged and new clients
- Served as liaison with the DSS and the agency
- Reported any SCDHHS policy changes or updates to the Lead CMs to distribute to their teams
- Assisted with morale-boosting for the entire department and for promoting a positive and highly efficient environment
- Conducted random spot checks in Progress note portal to ensure Case Managers were updating client case files in accordance with SCDHHS policy and regulations
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
TEAM LEADER
NEW HOPE CAROLINAS, ROCK HILL
Rock Hill, SC
01.2018 - 08.2018
- Maintained safety, accountability (correct count of each resident) and security of campus
- Recognized escalating behaviors and intervenes at the appropriate level to ensure safety and security
- Observed and coordinated with Residential Counselors as they supervised residents in activities of daily living including overnight procedures, hygiene and cleanliness, meals, school, therapeutic endeavors, academics, skills of self-sufficiency and extracurricular activities both on and off campus
- Assisted in mentoring and training Residential Counselors
- Coordinated with other Unit Supervisor to write monthly employee unit schedule ensuring best coverage across campus on every shift
- Effectively communicated both written and orally, all critical incidents and relevant situations involving residents and staff
- Provided ongoing guidance to Residential Counselors concerning daily living, policy, and accreditation and licensing
- Implemented and documented individual treatment plans for all residents
- Evaluated individual resident behavior to determine progress towards treatment goals
- Planned, coordinated, implemented and evaluated resident activities on an ongoing basis including, recreational, educational and therapeutic activities
- Performed staff performance reviews to determine competency of staff as well merit increases
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
CLINICAL COORDINATOR
INSPIRATION AND HOPE INC
CHARLOTTE, NC
10.2014 - 03.2015
- Supervised daily operation of Psychosocial Rehabilitation Services children and adults, Behavior Modification and Family Support
- Conducted Individual/ Family and Group Psychotherapy sessions for children and adults
- Supported staff clinically
- Trained on clinical documentation
- Completed intakes and assessments, completed daily budgets
- Performed weekly and monthly audit of charts
- Coordinated services and activities for program
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Implement new policies and educate staff on changes.
- Developed and adjusted work schedules for direct care staff.
QA/QI Coordinator
ACCESS FAMILY SERVICES INC
CHARLOTTE, NC
07.2013 - 10.2014
- Applied a person-centered approach to evaluate the quality of the service delivery system for individuals diagnosed with a disability
- Performed assessments and case management
- Determined the adequacy and quality of services
- Supported and developed specific recommendations to assist providers in making the needed improvements consistent with state requirements
- Provided technical assistance to facilitate needed improvements
- Exercised professional judgment and discretion to report any allegation of abuse, neglect or exploitation and takes the necessary action to safeguard the person
- Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
DAY TREATMENT PROGRAM DIRECTOR/SITE COORDINATOR
FAMILY TRANSITIONS
RICHMOND, VA
02.2008 - 07.2013
- Supervised the counselors of (11) inner city schools
- Coordinated services and programs for clients with mental health issues
- Recruited consumers for various mental health programs
- Developed, created and implemented new templates for documentation
- Managed a budget for programs and operated daily routine tasks of the program
- Supported individuals with mental, emotional, and behavioral issues within the school setting
- Marketed the program to parents and administration in the school, and community
- Built professional relationships with school administration
- Assisted Supervisors with developing a successful program
- Trained new staff (company policies, documentation and expectations)
- Participated in improving the academic data in the school setting
- Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Implemented school policies, procedures and systems to promote safe and healthy environment in compliance with state standards.
- Monitored students' progress and provided students and teachers with assistance in resolving problems.
- Reviewed and evaluated new and current programs to determine success and compliance with state, local and federal regulations and recommended necessary modifications.
COUNSELOR
INTENSIVE, HEALTHY MINDS LLC
RICHMOND, VA
04.2009 - 09.2011
- Presented alternatives to delinquent behavior patterns in schools, homes and in the community
- Supported family stabilization/preservation
- Served and connected with the family as the primary and crucial support system for the child or adolescent
- Developed, reviewed, and followed individual Person Centered Plans with the Child and Family Teams for each child on their caseload
- Supported individuals with mental, emotional, and behavioral issues within the home and school setting
- Provided Case Management services to specific “target” populations within the community
- Provided psycho-education to Child and Family Team members regarding the consumer’s diagnosis, condition and treatment as indicated in the Person Centered Plan
- Collaborated, coordinated and advocated with collateral agencies and natural supports in order to meet family and consumer needs in all domains
LIFE SKILLS COUNSELOR, BACK TO BASICS
RICHMOND, VA
08.2008 - 04.2010
- Presented alternatives to delinquent behavior patterns in schools, homes and in the community
- Supported family stabilization/preservation
- Served and connected with the family as the primary and crucial support system for the child or adolescent
- Developed, reviewed, and followed individual Person Centered Plans with the Child and Family Teams for each child on their caseload
- Supported individuals with mental, emotional, and behavioral issues within the home and school setting
- Provided Case Management services to specific "target" populations within the community
- Provided psycho-education to Child and Family Team members regarding the consumer's diagnosis, condition and treatment as indicated in the Person Centered Plan
- Collaborated, coordinated and advocated with collateral agencies and natural supports in order to meet family and consumer needs in all domains, Trained residents appropriate pre-natal care
- Conducted individualized counseling and group counseling sessions
- Trained and educated the residents an understanding of the responsibilities associated with motherhood
- Assisted with developing effective parenting and household management skills
- Communicated how to effectively balance parenthood, school and work, which will prepare residents for independent living with their babies (as applicable on an individual basis)
- Assisted with learning the process of becoming a nurturing parent
- Educated the residents on how to develop healthy relationships with their immediate family, father of the child and their peers
- Increased participant understanding of pregnancy and its effects on their body
- Qualified the independent living skills needed to provide support for themselves and their child in the future
Education
Risk Analysis Evaluation and Assessment - undefined
Nonviolent Crisis Prevention - undefined
Adult/Pediatric First Aid/CPR Certification Calocus Certification Medication Management Certification Trends in Adolescents Substance Abuse Certification Bloodborne Pathogens - undefined
VIRGINIA BOARD OF COUNSELING
2019
MS - Counseling
CAPELLA UNIVERSITY
2013
BS - Computer Science, QMHP
VOORHEES COLLEGE
2002
Skills
- TECHNOLOGY SUMMARY
- Microsoft Office: Word, Excel, Access, PowerPoint, Outlook, Visio, Project
- Operating Systems: Windows 7, Windows 8/81, Windows 10
- Data Entry, Type 65 wpm, 10-Key
- Case Needs Assessment
- Crisis Intervention
- Interdisciplinary Collaboration
- Stakeholder Collaboration
- Verbal and Written Communication
- Case Planning/Treatment Planning
- Program Development/Program Eligibility
- Community Outreach
- Agency Liaison
- Motivational Interviewing
- Trauma-Informed Care
- Individual and Group Therapy
- Multitasking and Organization
- EMR Systems
- Case Notes
- IEP Monitoring
- Determine Medical Necessity
- Cognitive Behavioral Practices
- Therapeutic Services
- Large Caseloads
- Eligibility Determinations
Affiliations
Highly-skilled, compassionate, empathetic and solutions-oriented Mental Health professional dedicated to providing exceptional care and implementing effective treatment plans for children, adolescents and adults. Proven track record of success interacting with a diverse client population in one-on-one and group settings. Effective motivator, communicator, and advocate with inherent ability to manage all types of personalities, diffuse stressful situations, proactively resolve issues; and meet and achieve challenging goals and objectives. Outstanding leadership skills demonstrated in successful staff development and group facilitation. Team-oriented, strong interpersonal, organizational and analytical skills.
Behavior Management
Psychotherapy
Treatment Analysis/Planning
Caseload Management
Rehabilitation Services
Client Assessment/Evaluation
Crisis Intervention
Director
Family Education
Group Therapy
Intervention Leadership
Medication Management
Mental Health
Community/Family Engagement
Risk Management
Manager
Mentoring
Group Facilitator/Leader
Document Research/Review
Budget Management
Motivational Interviewing
Report Generation
Case Presentation
Violence Prevention
Records Management
Telehealth
Disaster Case Management
Problem Solving Techniques
CORE COMPETENCIES
Timeline
CASE MANAGER CENTER LEAD
HORNE LLP
03.2021 - Current
SITE DIRECTOR
INFINITY COUNSELING GROUP
01.2019 - Current
TEAM LEADER
NEW HOPE CAROLINAS, ROCK HILL
01.2018 - 08.2018
EXECUTIVE DIRECTOR/CASE MANAGER
FAMILY CARE SERVCIES LLC OF THECAROLINAS, ROCK HILL
03.2015 - 06.2019
CLINICAL COORDINATOR
INSPIRATION AND HOPE INC
10.2014 - 03.2015
QA/QI Coordinator
ACCESS FAMILY SERVICES INC
07.2013 - 10.2014
COUNSELOR
INTENSIVE, HEALTHY MINDS LLC
04.2009 - 09.2011
LIFE SKILLS COUNSELOR, BACK TO BASICS
08.2008 - 04.2010
DAY TREATMENT PROGRAM DIRECTOR/SITE COORDINATOR
FAMILY TRANSITIONS
02.2008 - 07.2013
Risk Analysis Evaluation and Assessment - undefined
Nonviolent Crisis Prevention - undefined
Adult/Pediatric First Aid/CPR Certification Calocus Certification Medication Management Certification Trends in Adolescents Substance Abuse Certification Bloodborne Pathogens - undefined
VIRGINIA BOARD OF COUNSELING
MS - Counseling
CAPELLA UNIVERSITY
BS - Computer Science, QMHP
VOORHEES COLLEGE
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