Kerolos Mousa
Bayonne,NJ
Summary
Skilled in managing operations services with focus on increasing efficiency and customer satisfaction. Solid background in overseeing daily operations, implementing process improvements, and coordinating cross-functional teams. Strengths include strategic planning, problem-solving, and team leadership. Impact made through successful streamlining of processes for enhanced productivity and reduced operational costs. Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Service Supervisor
Port Authority of NY & NJ
Newark, NJ
05.2023 - 07.2024
- Managed daily operations of service teams to ensure customer satisfaction and successful completion of projects.
- Coordinated with other departments to provide technical support for customers.
- Assessed customer feedback and identified areas for improvement in services offered.
- Drafted reports on progress of service delivery initiatives and presented them to management.
- Analyzed data from customer surveys and developed strategies to increase customer satisfaction levels.
- Resolved escalated customer complaints by providing satisfactory solutions within established timelines.
- Identified potential risks associated with service delivery processes and implemented preventive measures accordingly.
- Collaborated with customers to offer solutions to service needs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Managed airline departure and arrival logistics.
- Oversaw airline operations concerning gate allocation
- Assessed FIS Building, satellites B1-B3, and common areas for proper signage
- Examined safety and security issues
- Assigned international baggage belts logically
- Managed crisis situations involving health and safety issues
Operations Coordinator
AvPORTS
Teterboro, NJ
08.2019 - 05.2023
- Recording all aircraft operations for purposes of billing and noise abatement compliance.
- Monitoring and operating phones, radios, and security camera and gate systems.
- As assigned, assist Duty Supervisor in conducting airfield inspections and identifying and reporting all deficiencies and/or irregularities found on the AOA, associated lighting, and NAVAID systems. Issues NOTAMs (Notice to Air Missions) as instructed.
- Responsible for airfield safety to include identifying, preventing, responding to and/or removing all hazards to aviation including FOD, wildlife, AOA incursions, unauthorized vehicles and pedestrian entry, and disabled aircraft.
- Acts as a liaison with Air Traffic Control, Teterboro ARFF group and all responding agencies during airport emergencies.
- As assigned, assist the Duty Supervisor in coordinating and monitoring airport construction.
- Will operate snow removal equipment as assigned.
- Conducts tenant AOA driver training and auditing compliance.
- Performs weather observations.
- Professionally represents the company through frequent and meaningful contact with the customer.
- Supports all applicable requirements under Quality Management System (QMS) including tasks, documentation and written and practical tests.
- Perform other duties related to the above.
Operation Coordinator Internships
DM Airports, LTD
Morristown, NJ
04.2017 - 05.2019
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Assisted with the preparation of presentations for senior management meetings.
- Monitored inventory levels and ordered additional supplies as needed.
- Prepared detailed expense reports for all departmental activities.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Evaluated integrity of airfield infrastructure components
- Handled fee invoicing for airplane landings
Line Service Technician
FTC FBO
Morristown, NJ
05.2017 - 09.2017
- Performed daily maintenance and inspections of aircrafts, ensuring safety regulations were met.
- Provided exceptional customer service to patrons in line service operations.
- Assisted with fueling aircrafts and other ground support equipment as needed.
- Ensured proper handling of hazardous materials used for aircraft servicing.
- Coordinated with pilots to ensure safe loading and unloading of passengers and cargo.
- Assisted customers with ground transportation needs such as rental cars or hotel reservations.
- Operated tugs, belt loaders, lavatory trucks, air stairs. for the movement of aircrafts on the ramp area.
- Conducted refueling operations following established safety protocols and procedures.
- Managed fueling operations by monitoring fuel inventory levels and ordering additional supplies when necessary.
Maintenace Assistant Work Study
Farmingdale State College
Farmingdale, NY
08.2016 - 12.2016
- Performed basic office duties such as answering phones, filing documents, copying materials, sorting mail, and scheduling appointments.
- Maintained records of all repairs completed in a logbook for future reference.
- Assisted with the installation of new equipment per manufacturer specifications.
- Repaired or replaced defective parts as necessary using hand tools, power tools, welding equipment, measuring instruments and other specialized equipment.
- Monitored inventory levels of spare parts used in maintenance activities.
- Cleaned up debris from work areas after completing repairs or installations.
Education
Bachelor of Science - Aviation Management
Farmingdale State College
Farmingdale, NY12-2018
Bachelor of Science - Aviation Management
Dowling College
Oakdale, NY05-2016
Skills
- Workforce Planning
- Operational Efficiency
- Logistics Management
- Customer Service
- Service Quality Management
- Proficient in Microsoft products, including Word, Excel, PowerPoint, Outlook, and Teams
- Customer Service Management
- Work Planning and Prioritization
- Workplace Safety
- Critical Thinking
- Reliable and Responsible
- Client Retention Strategies
- Multitasking and Organization
- Risk Management
- Task Delegation
- Technical Troubleshooting
- Time Management
- Quality Control
- Goal-Oriented
- Problem-Solving
- Trustworthy and Honest
Languages
Arabic
Native/ Bilingual
Websites
Certification
Jan 2024 Instrument Rated pilot
Nov 2019 Private Pilot Certification | 270 hours flight time
Nov 2019 National Weather Service (ASWO) Certified Weather Observer | NWS
Affiliations
Feb 2015 – Present Scout Leader | Boy Scouts of America Troup 413, Bayonne, NJ
Apr 2016 – May 2016 Treasurer | Drone Club, Dowling College, Shirley, NY
Sep 2014 – May 2016 Member | AAE (Association of Airport Executives), Dowling College, Shirley, NY
Sep 2014 – May 2016 Member | Alpha Eto Rho (AHP), Dowling College, Shirley, NY
Timeline
Operations Service Supervisor
Port Authority of NY & NJ
05.2023 - 07.2024
Operations Coordinator
AvPORTS
08.2019 - 05.2023
Line Service Technician
FTC FBO
05.2017 - 09.2017
Operation Coordinator Internships
DM Airports, LTD
04.2017 - 05.2019
Maintenace Assistant Work Study
Farmingdale State College
08.2016 - 12.2016
Bachelor of Science - Aviation Management
Farmingdale State College
Bachelor of Science - Aviation Management
Dowling College
Similar Profiles
Jasmine SuarezJasmine Suarez
Supervisor Financial Analyst at The Port Authority of NY & NJSupervisor Financial Analyst at The Port Authority of NY & NJ
Eva Alonso-CecereEva Alonso-Cecere
Safety Training and Promotion Manager at The Port Authority of NY & NJSafety Training and Promotion Manager at The Port Authority of NY & NJ
Police Officer John McCabePolice Officer John McCabe
Police Officer at The Port Authority of NY & NJPolice Officer at The Port Authority of NY & NJ