Ke'Ron Caine
Atlanta,GA
Summary
Proven leader in operations management with a track record of enhancing profitability and customer engagement at Popeye's® Louisiana Kitchen. Skilled in inventory management and staff scheduling, I excel in fostering high employee satisfaction and implementing cost control measures. This approach has consistently turned challenges into opportunities for growth, demonstrating a strong blend of strategic planning and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Restaurant General Manager
Popeye's® Louisiana Kitchen
05.2023 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
General Manager
Arby's Restaurant
03.2022 - 04.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Store Manager
Smoothie King
08.2019 - 01.2022
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Restaurant General Manager
Popeye's® Louisiana Kitchen
03.2016 - 06.2019
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed team of up to 20-25 restaurant staff, maintaining exceptional customer service and quality standards.
Education
MBA - Human Resources Management
Southeastern Louisiana University
Hammond, LA05.2025
Skills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Customer Engagement
- Staff Scheduling
Timeline
Restaurant General Manager
Popeye's® Louisiana Kitchen
05.2023 - Current
General Manager
Arby's Restaurant
03.2022 - 04.2023
Store Manager
Smoothie King
08.2019 - 01.2022
Assistant Restaurant General Manager
Popeye's® Louisiana Kitchen
03.2016 - 06.2019
MBA - Human Resources Management
Southeastern Louisiana University
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