Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KERON WYNTER

KERON WYNTER

Barista
Clarksburg,MD

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Barista

Starbucks
03.2022 - Current
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.

PC Technician Intern

KindWork
01.2023 - 08.2023
  • Provided remote support to end-users experiencing technical difficulties, reducing frustration levels and increasing user satisfaction.
  • Assisted with setting up workstations for new hires, facilitating seamless onboarding experiences for employees.
  • Collaborated with IT team members to complete projects on time, improving departmental efficiency.
  • Supported company-wide software updates by assisting users through the transition process.
  • Repaired malfunctioning hardware components promptly so as not to disrupt daily operations.
  • Troubleshot network connectivity issues, restoring internet access for users quickly and efficiently.
  • Improved computer system performance by diagnosing and resolving hardware and software issues.
  • Assisted in upgrading company computers, leading to increased productivity and efficiency.
  • Cleaned and organized workspace regularly to maintain a safe and efficient work environment for all technicians.
  • Installed and configured new software applications, enhancing overall system functionality.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Bagger

Harris Teeter
01.2019 - 06.2021
  • Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
  • Assisted customers by escorting and placing grocery bags in vehicles.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Provided excellent customer service by addressing inquiries and assisting with locating products.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Assisted with maintaining clean and organized store appearance.
  • Contributed to positive work culture through effective communication and collaboration with coworkers.
  • Demonstrated flexibility in scheduling, adapting to various shifts as needed to support the store''s operational needs.
  • Communicated with cashiers and customers to learn about bagging needs.
  • Answered customer inquiries and provided product guidance.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Assisted with backroom duties by unloading deliveries and stocking shelves.
  • Supported cashier duties, expediting transactions and minimizing wait times for customers.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Provided product knowledge to help customers select best products.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Maintained orderly cart areas outside the store, ensuring availability of carts for incoming shoppers at all times.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Responded promptly to requests for carryout assistance, providing exceptional service for elderly or disabled customers.
  • Returned unwanted merchandise and retrieved specially requested products.
  • Followed safety protocols to prevent accidents and injuries.
  • Streamlined checkout process by quickly scanning items and applying proper discounts.
  • Bagged customer purchases while paying mind to industry best practices.
  • Enhanced team morale by maintaining positive attitude and assisting colleagues during peak times.
  • Reduced customer wait times by quickly adapting to different cashier speeds and customer volumes.
  • Contributed to loss prevention efforts by being observant of suspicious activities and reporting them to management.

Education

High School Diploma -

Gaithersburg High School
Gaithersburg, MD
05.2001 -

Skills

Beverage Preparation

Espresso machine operation

Opening and closing duties

Cash Handling

Inventory Management

Cash Register Operation

Attention to Detail

Multitasking Abilities

Time Management

Problem-solving aptitude

Adaptability and Flexibility

Adaptable and Flexible

Team Collaboration

Reliability

Certification

CompTIA A+

Timeline

HTML

05-2023

PC Technician Intern

KindWork
01.2023 - 08.2023

Barista

Starbucks
03.2022 - Current

CompTIA A+

03-2019

Bagger

Harris Teeter
01.2019 - 06.2021

High School Diploma -

Gaithersburg High School
05.2001 -

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