Kerra Bernadin
Clermont,FL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Server
IHOP
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Main Bartender
Carrabba's Restaurant
08.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Personal Shopper
Walmart
05.2019 - 07.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
Crew Member
McDonald's
11.2018 - 05.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05.2020
Skills
- Cash Management
- Team Management
- Menu Preparation
- Special Assignments
- Staff Training
- Cleaning and Sanitizing
- Product Knowledge
- Temperature Assessments
- Register Operations
- Food Preparation and Safety
- Team Goals
- Money Handling
Timeline
Server
IHOP
02.2023 - Current
Server/Main Bartender
Carrabba's Restaurant
08.2021 - Current
Personal Shopper
Walmart
05.2019 - 07.2020
Crew Member
McDonald's
11.2018 - 05.2019
High School Diploma -
Osceola High School
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