Kerra Williams

• Provides direct supervision to a team of specialty care coordinators, managing schedules, fostering a balanced workload, and adjusting coverage or caseloads as needed.

• Proactively develop and maintain in-depth expertise in internal policies, industry compliance requirements, regulatory standards, and best practices through continuous research and participation in relevant training.

• Conducts in-depth reviews of file audits, dashboards, and other management tools to ensure adherence to standard work procedures and HIPAA requirements. Identifies and addresses any discrepancies to maintain high-quality performance.

• Lead the rollout of new specialty care programs, including the development and delivery of targeted internal education sessions and resources to educate stakeholders and build program buy-in across all levels.

• Lead the identification of process improvement opportunities in dental care coordination. Work collaboratively with stakeholders to develop and implement solutions, actively participating and leading discussions to ensure successful implementation.

• Built lasting relationships with clients through trustworthiness, professionalism, and genuine interest in their success.
• Collaborated with other real estate professionals to expand network and referral opportunities, boosting overall business growth.
• Conducted comprehensive market analysis to accurately price properties and attract potential buyers.
• Managed multiple property transactions simultaneously while maintaining excellent organization and communication skills.

• Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
• Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
• Reduced time spent on repetitive tasks through automation of HR processes, allowing more focus on strategic initiatives.
• Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
• Gathered personnel records from employees from each department.
• Conduct Interviews with qualified candidates
• Managed benefits administration, ensuring timely enrollment and accurate record-keeping for all employees.

• Assessed customer account histories to determine previous compliance with repayment and loan terms
• Reviewed and validated details of loan applications and closing documentation
• Verified credit histories, personal references and employment backgrounds for each applicant
• Submitted completed loan applications In accordance with FHA, VA and Conventional Underwriting; made approval or denial recommendations
• Conducted Pre-funding and funding activities for over 40 Loan Applications In accordance with loan goals
• Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations
• Consulted with third party vendors, such as Title Companies, HOI Agents, Financial Institutions to complete loan transactions
• Analyzed Borrower Income, Credit, Assets Verification of employment
• Review Sales contracts on Purchase Loan transactions
• Complete Loan requirements for Closing Disclosures disclose fees and complete packages

• Pipeline management 150+ loans, Audit consumer loan applications per day for Mortgage refinance and Purchase transactions, including reissuing statements, ordering additional checks and updating customer personal information in database reviewed credit history
• Verify client loan needs and financial histories and conveyed support regarding application deadlines
• Review approvals DU & LP Findings standards and pull FHA Connection, VA IRRL approval and Fannie Mae Underwriting Guidelines
• Coordinated closing process with attorneys, title companies and government clerks
• Team support with conditions sent from underwriting departments, reviewed and update clients of required documentation
• Verify Title reports for accuracy, Liens and Judgments, Taxes and Surveys
• Updated and requested HOI Docs, Request and Review Condo's ReqQuest. Appraisal review for collateral, order inspections
• Reviewed financial statements, Sales Contract Earnest money deposits
• Maintained compliance with privacy and security requirements