Akeem Edwards
Wesley Chapel,United States
Summary
Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Experienced customer service professional bringing [Number] years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about [Type] regulations and standards.
Overview
12
12
years of professional experience
Work History
Logistics Coordinator
Green Earth Peanut Company Limited
01.2017 - 05.2021
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
Customer Service Support Representative
Samsung Electronics
Tampa , FL
02.2016 - 11.2016
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Records Clerk
Redstripe Larger Beer
05.2009 - 03.2011
- Assisted with typing, data entry and answering incoming calls as required.
- Updated records with new information.
- Followed confidentially regulations to maintain privacy.
- Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
Education
Bachelor of Science - Construction Engineering
University of Technology
11.2017
High School Diploma -
Kingston College
06.2009
Skills
- Performance Review and Optimization
- Oral Presentations
- International Logistics
- Transportation and Logistics Coordination
Timeline
Logistics Coordinator
Green Earth Peanut Company Limited
01.2017 - 05.2021
Customer Service Support Representative
Samsung Electronics
02.2016 - 11.2016
Records Clerk
Redstripe Larger Beer
05.2009 - 03.2011
Bachelor of Science - Construction Engineering
University of Technology
High School Diploma -
Kingston College
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