Summary
Overview
Work History
Education
Skills
Timeline
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Kerrey Leonard

Kerrey Leonard

Pitman

Summary

To obtain a challenging position that will utilize my achievements, skills, energy, and talent in a Human Resources environment.

Motivated, personable business professional who achieved a Human Resource Management degree and a successful 10-year track record of Recruiting, Staffing, and Human Resources. Talent for quickly learning the policies within a company to aid in their success. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports to upper level management. Flexible and versatile – able to maintain organization while multi-tasking. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Overview

16
16
years of professional experience

Work History

Human Resources Manager

Comcast
02.2021 - 04.2024
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Provided professional services and support in a dynamic work environment.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.

Human Resources Generalist

Comcast
01.2012 - 02.2021
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Developed and monitored employee recognition programs.
  • Implemented onboarding and orientation programs for new employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Improved organizational culture and morale through the implementation of employee engagement initiatives.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Implemented performance management systems, fostering a culture of continuous improvement and professional development.
  • Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
  • Provided guidance on career growth plans for individual employees based on their aspirations, skills assessments results and organizational needs.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Developed training programs tailored to address specific skill gaps within the workforce, improving overall productivity levels.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Human Resources Specialist

Comcast
01.2008 - 01.2012
  • Provided initial support and additional follow up to Comcast employees for HR related inquiries.
  • Responded to questions, concerns, and escalations in compliance with Service Level Agreements.
  • Maintained knowledge of policies, programs, and processes in order to provide excellent customer service while maintaining confidentiality.
  • Acted as a customer advocate for HR by representing our departmental services in a positive manner.
  • Proactively escalated issues on the employee's behalf to ensure the timeliest service.
  • Identified trends which required additional attention and/or clarification and escalated these issues to leadership.

Education

Bachelor of Science - Human Resources Management

Wilmington University
Wilmington

Associate of Arts - Elementary Education

Camden County College
Blackwood, NJ

Skills

  • Career Development
  • Employee Engagement Strategies
  • Compliance
  • Talent management
  • Succession Planning
  • Diversity and Inclusion
  • Labor Relations
  • Change Manager
  • Employee Onboarding
  • Employee Relations
  • HR analytics

Timeline

Human Resources Manager

Comcast
02.2021 - 04.2024

Human Resources Generalist

Comcast
01.2012 - 02.2021

Human Resources Specialist

Comcast
01.2008 - 01.2012

Bachelor of Science - Human Resources Management

Wilmington University

Associate of Arts - Elementary Education

Camden County College

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Kerrey Leonard