Kerrey Leonard
Pitman
Summary
To obtain a challenging position that will utilize my achievements, skills, energy, and talent in a Human Resources environment.
Motivated, personable business professional who achieved a Human Resource Management degree and a successful 10-year track record of Recruiting, Staffing, and Human Resources. Talent for quickly learning the policies within a company to aid in their success. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports to upper level management. Flexible and versatile – able to maintain organization while multi-tasking. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Overview
16
16
years of professional experience
Work History
Human Resources Manager
Comcast
Philadelphia, PA
02.2021 - 04.2024
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Distributed employee engagement surveys to identify areas of improvement.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Provided professional services and support in a dynamic work environment.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
Human Resources Generalist
Comcast
Philadelphia, PA, Newark, DE, New Castle, DE
01.2012 - 02.2021
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed and monitored employee recognition programs.
- Implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Improved organizational culture and morale through the implementation of employee engagement initiatives.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Implemented performance management systems, fostering a culture of continuous improvement and professional development.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Provided guidance on career growth plans for individual employees based on their aspirations, skills assessments results and organizational needs.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed training programs tailored to address specific skill gaps within the workforce, improving overall productivity levels.
- Created and delivered HR training sessions to staff, managers and executives.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Human Resources Specialist
Comcast
Philadelphia, PA
01.2008 - 01.2012
- Provided initial support and additional follow up to Comcast employees for HR related inquiries.
- Responded to questions, concerns, and escalations in compliance with Service Level Agreements.
- Maintained knowledge of policies, programs, and processes in order to provide excellent customer service while maintaining confidentiality.
- Acted as a customer advocate for HR by representing our departmental services in a positive manner.
- Proactively escalated issues on the employee's behalf to ensure the timeliest service.
- Identified trends which required additional attention and/or clarification and escalated these issues to leadership.
Education
Bachelor of Science - Human Resources Management
Wilmington University
WilmingtonAssociate of Arts - Elementary Education
Camden County College
Blackwood, NJSkills
- Career Development
- Employee Engagement Strategies
- Compliance
- Talent management
- Succession Planning
- Diversity and Inclusion
- Labor Relations
- Change Manager
- Employee Onboarding
- Employee Relations
- HR analytics
Timeline
Human Resources Manager
Comcast
02.2021 - 04.2024
Human Resources Generalist
Comcast
01.2012 - 02.2021
Human Resources Specialist
Comcast
01.2008 - 01.2012
Bachelor of Science - Human Resources Management
Wilmington University
Associate of Arts - Elementary Education
Camden County College