Kerri-Ann Madden
Brooklyn,NY
Summary
Driven by a passion for cosmetology honed at Brittany Beauty Academy, I want to excel in hair styling as well as color and delivering exceptional customer service. My background also includes administrative prowess, ensuring operational excellence. Skilled in both interpersonal communication and technical techniques, I consistently strive to achieve positive outcomes.
Overview
6
6
years of professional experience
Work History
Cosmetology Student
Brittany Beauty Academy
Brooklyn, NY
03.2019 - Current
- Managed time effectively to accommodate multiple appointments within a single day without compromising quality or customer satisfaction levels.
- Collaborated with team members to deliver outstanding customer service, ensuring seamless experiences for clients from start to finish.
- Established rapport with diverse clientele by adapting communication styles according to individual preferences or cultural backgrounds while maintaining professionalism at all times.
- Contributed to the growth of the salon''s clientele by promoting services through social media platforms and word-of-mouth referrals.
- Received positive feedback from clients for excellent customer service skills, attention to detail, and ability to make them feel comfortable throughout their appointments.
- Maintained clean and sanitized workstation, ensuring safe and welcoming environment for clients.
- Styled hair, makeup and nails for customers for special events and occasions.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong multitasking abilities while balancing coursework requirements alongside hands-on training in a fast-paced salon environment.
Administrative Assistant
NY
Queens, NY
01.2020 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Cosmetology Education
Brittany Beauty School
Brooklyn, NY04.2025
High School Diploma -
Bishop Kearney
Brooklyn, NY06.2021
Skills
- Silk press
- Sanitation Practices
- Continuing education
- Blowout Techniques
- Facial Treatments
- Cosmetology
- Highlighting methods
Accomplishments
Certificate received
- Haircutting theory
- Color theory
- Facials theory
- Skin and Scalp disorder theory
- Makeup theory
- Property of hair and scalp theory
- Professional ethics
Timeline
Administrative Assistant
NY
01.2020 - 09.2022
Cosmetology Student
Brittany Beauty Academy
03.2019 - Current
Cosmetology Education
Brittany Beauty School
High School Diploma -
Bishop Kearney