Kerri-Ann Mirander
Port St. Lucie,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
21
21
years of professional experience
Work History
Office Coordinator
Cleveland Clinic Florida
02.2021 - Current
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Reduced wait times for patients by effectively prioritizing appointments based on urgency and medical need
- Acted as liaison between patients' families, healthcare providers, and insurance companies in order to facilitate smooth communication and minimize misunderstandings
- Scheduled surgeries, managed pre-certifications and verified insurance coverage
- Conducted regular assessments of support processes, making necessary refinements to enhance service quality continuously
- Generated reports to track performance and analyze trends.
- Coordinated outreach efforts to increase awareness of available financial assistance options among prospective students and their families, leading to increased applications from eligible candidates.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
Administrative Program Coordinator II
Broward Health Trauma
11.2008 - 03.2022
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems
- Reduced scheduling conflicts for senior staff by effectively managing calendars and coordinating appointments
- Improved communication between departments with regular interdepartmental meetings and clear documentation of action items
- Provided timely support to executive team members, allowing them to focus on strategic decision-making and goal achievement
- Ensured smooth event planning and execution with meticulous attention to detail in coordinating logistics, agendas, and materials
- Developed strong working relationships with vendors, negotiating favorable terms and resolving issues promptly as they arose
- Efficiently managed procurement processes from requisition through delivery, ensuring that all resources were available as needed for program activities
- Coordinated travel arrangements for staff members attending conferences or meetings, making certain that all logistics were handled seamlessly
- Analyzed program data and prepared comprehensive reports for management review, driving informed decision-making and strategic planning efforts
- Facilitated effective teamwork by organizing team-building activities and fostering a positive work environment that encouraged collaboration and open communication
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Enhanced patient care by effectively managing clinical support tasks and coordinating with interdisciplinary teams
- Assisted medical professionals with the preparation and execution of treatment plans, ensuring accurate administration of medications and therapies
- Maintained accurate and up-to-date patient records by diligently documenting clinical data, observations, and treatment outcomes
- Improved patient satisfaction by addressing concerns promptly, providing compassionate assistance, and advocating on their behalf when necessary
- Supported quality improvement initiatives by actively participating in team meetings, offering suggestions for process enhancements, and implementing changes as directed
- Coordinated appointment scheduling for optimal time management while accommodating urgent or emergency cases as needed
- Collaborated with multidisciplinary teams to develop individualized care plans tailored to each patient's unique needs and goals
- Maximized resource utilization within the clinic by regularly assessing staffing requirements based on fluctuating caseloads and adjusting schedules accordingly
- Led physicians, nurses and healthcare teams in providing punctual, professional care delivery
- Increased overall productivity by identifying areas for improvement and implementing appropriate solutions within office operations.
Administrative Assistant /Senior Finance Specialist
Broward Health
10.2006 - 01.2016
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
- Managed department budgets and generated financial reports for management review
- Improved financial performance by streamlining budgeting processes and implementing cost-saving measures
- Enhanced financial reporting accuracy, implementing new software tools and efficient data management systems
- Increased cash flow by optimizing accounts receivable and payable processes
- Developed comprehensive budgets for multiple departments to maintain fiscal responsibility throughout the organization
- Assisted in successful audits by maintaining detailed documentation and providing timely responses to auditor inquiries
- Coordinated due diligence efforts during mergers and acquisitions transactions, ensuring seamless integration of acquired entities into existing operations
- Mentored junior team members in best practices related to financial analysis, modeling techniques, and professional development
- Contacted customers to immediately find resolutions for escalated issues
- Reviewed and submitted financial documentation and reports to support business financial goals and objectives.
Medicaid and Medicare Eligibility Analyst
University Hospital/BCC Financial Services
10.2003 - 03.2007
- Enhanced client satisfaction by efficiently processing eligibility applications and determining accurate benefit amounts
- Streamlined application review processes for faster turnaround times and improved efficiency
- Increased accuracy of eligibility determinations with thorough documentation review and verification
- Collaborated with team members, sharing insights and best practices to improve overall performance
- Reduced errors in eligibility decision-making by consistently updating knowledge on regulatory changes and program requirements
- Expedited case resolution by proactively addressing discrepancies or incomplete information in application materials
- Facilitated communication between clients and relevant departments to ensure timely processing of applications and appeals
- Maintained organized electronic filing systems for easy retrieval of client records, streamlining daily tasks
- Provided excellent customer service while gathering necessary information from applicants, fostering trust and rapport
- Conducted comprehensive research to stay abreast of industry trends and policy updates, ensuring up-to-date decision-making skills
- Assisted management with staff training initiatives, sharing expertise on eligibility analysis techniques to improve overall team proficiency
- Ensured data integrity through meticulous attention to detail while entering applicant information into internal systems
- Resolved discrepancies with client applications to verify eligibility
- Assisted clients with accurate eligibility form, application and document completion
- Devised and implemented strategies to streamline eligibility verification processes
- Interviewed applicants and explained scope of different available benefits.
Education
Bachelor of Science - Biology / Cognitive Psychology
Lynn University
Associate of Arts - Business Administration And Management
Broward College
Skills
- Care Coordination
- Needs Assessment
- Resource Coordination
- Care Planning
- Insurance collaboration
- Outreach Programs
- Records Management
- Chronic Disease Management
- Case Management
- Referral Coordination
- Patient support
- Discharge Planning
- Conflict Resolution
- Case Needs Assessment
- Data Entry and Analysis
- Email and Telephone Etiquette
- Written and verbal communication
- Teamwork and Collaboration
- Team building
- Office Administration
- Schedule Coordination
- Customer Service
- Staff Management
Timeline
Office Coordinator
Cleveland Clinic Florida
02.2021 - Current
Administrative Program Coordinator II
Broward Health Trauma
11.2008 - 03.2022
Administrative Assistant /Senior Finance Specialist
Broward Health
10.2006 - 01.2016
Medicaid and Medicare Eligibility Analyst
University Hospital/BCC Financial Services
10.2003 - 03.2007
Associate of Arts - Business Administration And Management
Broward College
Bachelor of Science - Biology / Cognitive Psychology
Lynn University
Similar Profiles
Bobbi LewisBobbi Lewis
LPN Pulmonary at Cleveland Clinic FloridaLPN Pulmonary at Cleveland Clinic Florida
MELANIE RODANESMELANIE RODANES
Charge Nurse/Clinical Preceptor at Cleveland Clinic FloridaCharge Nurse/Clinical Preceptor at Cleveland Clinic Florida
Claudia RiveroClaudia Rivero
Registered Nurse, Interventional Radiology at Cleveland Clinic FloridaRegistered Nurse, Interventional Radiology at Cleveland Clinic Florida