Kerri Atkinson

• Assisted clients in developing and achieving short-term and long-term goals.
• Provided crisis intervention services when needed by utilizing de-escalation techniques.
• Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
• Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
• Participated in continuing education courses related to mental health topics.
• Provided advocacy for clients to ensure their needs are met through appropriate services.
• Ensured that all documentation is completed accurately according to state regulations.
• Utilized technology and healthcare information systems to streamline care coordination and documentation processes.
• Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
• Utilized evidence-based practices to guide decision-making and care planning processes.

• Collaborated with multidisciplinary teams to ensure optimal patient outcomes.
• Assessed and monitored patient progress throughout course of care.
• Utilized critical thinking skills when making recommendations related to treatment plans.
• Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
• Maintained accurate and thorough patient charts in accordance with legal and clinical standards.
• Used clinical knowledge, communication skills, and independent critical thinking skills to interpret criteria, policies, and procedures in order to provide the best and most appropriate treatment, care, or services for our Medicare members.
• Coordinate and communicate with providers, members, case managers, PCP, or other parties to facilitate appropriate discharge planning, assist with social determinants, and closing gaps to facilitate optimal care and treatment.

Identify barriers to discharge and unavoidable readmissions.

· Works independently, makes appropriate decisions, requires minimal direction and seeks guidance where needed

· Provide care management services to members which include coordination of care and behavioral health consulting

Assess and interpret customer needs and requirements.

· Assessing current behavioral health status for members

Identify and prioritize gaps in care to develop a plan of care to empower members to meet identified goals.

· Coordinate transitions between various areas of care

Obtain information from providers and coordinate services among provider group.

· Entered timely and accurate data into electronic medical records to communicate member needs.

Worked with enrollees to identify gaps in care or obstacles to care.

Conducted patient assessments to determine appropriate levels of care.