Summary
Overview
Work History
Education
Skills
Certification
Core Competencies
Timeline
Generic

Kerri Barrington

MOUND,MN

Summary

Results-driven leader with expertise in IT managed services, program and project management, account management, and client success management. Proven track record of delivering high-impact solutions across IT infrastructure, cybersecurity, cloud services, and enterprise initiatives. Specializes in offering development, go-to-market strategy, business continuity planning, disaster recovery, professional services, strategic sourcing, RFP processes, and vendor management. Leads complex initiatives, strengthens client relationships, and aligns technology solutions with business objectives. Collaborative leadership style focused on continuous improvement, driving strategic value and measurable results.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Director, Offering Development and Managed Services

XIGENT SOLUTIONS
03.2022 - Current
  • Successful in establishing and maintaining Managed Services Offerings and Product Support.
  • Work closely with leadership, customers, prospects, and internal stakeholders to gather and analyze business problems, requirements, and use cases while defining initiatives and themes that align with business goals.
  • Capture, document, and communicate detailed initiative and theme objectives, as well as high-level solution components and priorities, to leadership and other stakeholders.
  • Collaborated closely with Marketing, Finance, Legal, and customer-facing functions (e.g., Pre-Sales, Sales, Customer Success, S2) to support the launch of product features, products, and services.
  • Lead Managed Services market research and definition.
  • Managed Services Offering - Go to Market (GTM) Strategy creation and execution, along with content development and review for all Managed Services Offerings.
  • Oversaw Offering Management and the creation and updating of Managed Services collateral; served as the Contract Review Board Facilitator.
  • Conducted GTM research analysis and developed content for GTM presales and onboarding documentation; supported and updated offerings for marketing initiatives.
  • Acted as the contract template owner, managing version control, edits, and updates.
  • Facilitated collaboration and process improvements in presales, operations, and service delivery.

Business Operations Senior Project and Program Manager/Account Manager

SECURED DATA SERVICES (SOS)
01.2020 - 07.2021
  • Successfully managed Security and IT professional services for Tier 1 customers, ensuring timely completion of project deliverables within budget and quality standards.
  • Led day-to-day interfacing with customers and vendor partners, achieving project-specific milestones and maintaining high customer satisfaction through proactive communication.
  • Executed IT and Security IP/POE Deployment projects, enhancing project outcomes through effective planning, financial management, and vendor relationship management.
  • Account Management for Tier 1 Client Success.

Business Operations Project and Program Manager

BAILIWICK
01.2018 - 01.2020
  • Managed the delivery of IT professional services for Tier 1 customers, overseeing a $50M account, achieving consistent targets while maintaining best practices and financial expectations.
  • Developed comprehensive project plans using Agile and Waterfall methodologies, ensuring thorough planning for change, issue, and risk management, and coordinating quality control.

Senior Business Operations Project Manager

ENERGY MANAGEMENT COLLABORATIVE
01.2017 - 01.2018
  • Managed technical projects and client interactions, ensuring project success and strategic growth, leading to a 95% customer satisfaction rate.
  • Executed and delivered revenue-driven initiatives, managing 285 active projects, and providing ongoing support to complex industrial projects. Developed and presented large-scale proposals, leveraging analytics for process improvements, and tracking financial performance to support vendor management strategy.
  • Account Management for Tier 1 Client Success.

Senior Manager, Asset Protection and Enterprise Business Continuity Program Management

BEST BUY ENTERPRISE
01.2011 - 01.2016
  • Led enterprise cross-functional team in crisis management, achieving a 10% reduction in program costs year over year by implementing new protocols and managing duty of care international traveler program.
  • Developed and executed project plans, scope, and metrics, ensuring seamless communication with top executives and delivering executive-level daily continuity briefs.
  • Facilitated high-impact incident responses and 24-7 on-call support for US retail, service, and logistic locations, enhancing operational efficiency and crisis resolution.

Senior Manager/Project Management, Operations- Services Organization

BEST BUY ENTERPRISE
01.2007 - 01.2011
  • Implemented Customer Data Privacy policies and procedures, including Geek Squad retail and Service Center evaluations, improving compliance by 95%.
  • Conducted and supported investigations within the services organization, identifying and analyzing risk areas, reducing loss by 25%.
  • Developed project plans, associated communications, and training documents, enhancing operational efficiency and achieving a 50% increase in process improvements.

Education

Bachelor of Science - Psychology

UNIVERSITY OF MINNESOTA

Skills

  • Managed Services
  • Program Management
  • Project Management
  • Account Management
  • Client Relations
  • IT Infrastructure Management
  • Strategic Planning
  • Business Strategy
  • Contract Management
  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making

Certification

  • iTIL
  • Interview & Interrogation Techniques- Wicklander-Zulawski & Associates
  • Formalized negotiations skills training and techniques
  • BCPA Certification and member of Business Continuity Professional Association
  • CALT Certification

Core Competencies

IT & Managed Services Expertise

  • IT Managed Services & Product Management
  • Offering Development & Go-to-Market Strategy
  • IT Integration, Deployment & Infrastructure
  • Cybersecurity, Cloud Infrastructure & Observability
  • ITIL & Service Lifecycle Management
  • Professional Services Delivery

Project, Program & Operations Leadership

  • Program & Project Management (Agile/Waterfall)
  • Technical Aptitude
  • Construction, IT Infrastructure and Security Project Oversight
  • Strategic & Tactical Planning
  • Distribution Center, Service Center & Retail Operations
  • Reporting, Analytics & Financial Management
  • RFI/RFP Management & Budgeting
  • Crisis & Risk Management
  • Business Continuity & Disaster Recovery

Client, Account & Relationship Management

  • Client Success & Account Management
  • Executive-Level Engagement & Communication
  • Relationship Development & Stakeholder Management
  • Client-Facing Communication
  • Industry Networking & Customer Advocacy

Security, Risk & Compliance

  • Loss Prevention & Physical Security
  • Security System Design & Implementation (CCTV, EAS)
  • Risk Mitigation & Data Privacy Compliance
  • Crisis Response & Policy Development

Procurement & Governance

  • Vendor Management & Strategic Sourcing
  • Contract Review, Negotiation & Oversight

Professional Skills

  • Cross-Functional Leadership
  • Advanced Oral & Written Communication

Financial Aptitude & P&L Responsibility

Timeline

Director, Offering Development and Managed Services

XIGENT SOLUTIONS
03.2022 - Current

Business Operations Senior Project and Program Manager/Account Manager

SECURED DATA SERVICES (SOS)
01.2020 - 07.2021

Business Operations Project and Program Manager

BAILIWICK
01.2018 - 01.2020

Senior Business Operations Project Manager

ENERGY MANAGEMENT COLLABORATIVE
01.2017 - 01.2018

Senior Manager, Asset Protection and Enterprise Business Continuity Program Management

BEST BUY ENTERPRISE
01.2011 - 01.2016

Senior Manager/Project Management, Operations- Services Organization

BEST BUY ENTERPRISE
01.2007 - 01.2011

Bachelor of Science - Psychology

UNIVERSITY OF MINNESOTA

Similar Profiles

CREATE PROFILE