Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerri Baylor

Marion,SC

Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service representative industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Personable and dedicated Customer Service Representative with extensive experience in customer service representative industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Associates Asset Recovery
Florence , SC
01.2020 - Current

Answer phone calls from client or debtor. I also tried to repossess the vehicles we was looking for.

  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Cleaner

McDaniels cleaning
Effingham, SC
07.2008 - 01.2021
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Sanitized frequented areas and equipment using approved supplies.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
  • Performed dusting, leather and wood surface polishing and wall washing on [Timeframe] basis.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.

Customer Service Representative

Carolina Medcare
Florence, SC
05.2005 - 06.2008
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Consulted with customers to determine best methods to resolve service and billing issues.

Education

High School Diploma -

Penn Foster High
05.2004

Some College (No Degree) -

Florence Darlington Tech
Florence, SC

Skills

Fast learner, people person, fast typing, great listener, computer skills, thrives under pressure, adaptability, ability to follow through, confidence,aptitude for learning honesty, patience and listening skills

Timeline

Customer Service Representative

Associates Asset Recovery
01.2020 - Current

Cleaner

McDaniels cleaning
07.2008 - 01.2021

Customer Service Representative

Carolina Medcare
05.2005 - 06.2008

High School Diploma -

Penn Foster High

Some College (No Degree) -

Florence Darlington Tech
Kerri Baylor