Kerri Boykin
Customer Service Specialist
Mobile
Summary
Perceptive Medical Service Coordinator with in-depth knowledge of medical terminology, billing codes and medical transcription. Accommodating and energetic professional offering years of experience maintaining confidential records, organizing schedules and liaising between medical staff and patients. First-rate multitasking skills paired with excellent oral and written communication capabilities.
Overview
12
12
years of professional experience
Work History
Insurance Consultant
Mobile Ob-Gyn
10.2024 - Current
- Streamlined client onboarding processes by implementing efficient data collection methods and reducing paperwork.
- Oversaw account management activities including billing inquiries, policy adjustments, and renewals to maintain high levels of client satisfaction.
- Delivered tailored insurance presentations to diverse audiences, demonstrating the benefits of specific policies and coverage options.
- Coordinated with legal counsel to address complex policy issues or disputes, providing expert guidance in the resolution process.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
Patient Care Advocate
BroadPath
08.2022 - 06.2024
- Effectively communicate with patients, providing information, assistance, and support in a professional and empathetic manner, ensuring a positive patient experience.
- Proficiently verify patient insurance coverage, including eligibility, benefits, and pre-authorization requirements, minimizing billing and reimbursement issues.
- Maintain accurate and confidential patient records, including electronic health records (EHR), ensuring compliance with privacy regulations such as HIPAA.
- Collaborate with billing departments to assist in resolving billing inquiries, claims denials, and patient billing concerns.
- Maintain a high level of customer service, striving to exceed patient expectations and contribute to Broadpath's reputation for exceptional healthcare support.
Call Center Agent
Alorica for Verizon
09.2020 - 06.2021
- Demonstrated a deep understanding of Verizon's products and services, including wireless plans, devices, and home services, to effectively assist customers in making informed decisions.
- Promoted and upsold Verizon products and services based on customer needs, contributing to revenue generation and customer retention.
- Effectively resolved customer complaints and concerns, taking ownership of issues and escalating when necessary to ensure timely resolution.
- Maintained high call-handling efficiency by adhering to call scripts, utilizing internal resources, and efficiently navigating customer support systems.
Office Manager
David Bell And Amerson CPA
01.2016 - 06.2018
- Accurately entered financial data, including invoices, receipts, and financial transactions, into accounting software, ensuring data integrity and completeness.
- Generated financial reports, including income statements, balance sheets, and cash flow statements, to provide clients with a clear overview of their financial performance.
- Prepared and organized tax documents, such as W-2s, 1099s, and other tax-related forms, in compliance with federal and state tax regulations.
- Utilized accounting software, such as QuickBooks and Xero, to manage financial records and streamline accounting processes.
- Collaborated with other accounting professionals and team members to share insights, coordinate tasks, and maintain a cohesive and productive work environment.
Medical Assistant
Infirmary Health/Medplus
08.2015 - 03.2016
- Provided compassionate and skilled care to patients, including taking vital signs, preparing patients for exams, and assisting with medical procedures.
- Administered medications, injections, and immunizations under the supervision of medical professionals, adhering to safety protocols and patient-specific instructions.
- Conducted initial patient assessments, including gathering medical histories and evaluating chief complaints, to assist healthcare providers in prioritizing care.
- Educated patients on treatment plans, medications, and self-care instructions, empowering them to actively participate in their healthcare.
Internet Sales Manager
Hasting Ford
04.2013 - 08.2015
- Successfully managed and led a team of BDC representatives, fostering a high-performance work environment through coaching, training, and performance evaluations.
- Streamlined BDC operations and workflows to improve efficiency, increase lead generation, and enhance customer engagement.
- Managed and maintained the CRM system, ensuring accurate lead tracking, follow-ups, and documentation of customer interactions.
- Collaborated with sales, marketing, and other departments to align strategies and facilitate smooth handovers of leads and customer information.
Education
Associate of Science - Health Information Technology - Medical Coding
Columbia Southern University
Orange Beach, AL 05.2001 -
Associate of Applied Science - Medical Assisting
Remington College of Mobile
Mobile, AL 08.2015 - 08.2016
Associate of Applied Science - Medical Assisting
Jefferson Davis Community College
Atmore, AL 05.2011 - 05.2012
Skills
- Office Management
Insurance Verification
HIPAA Regulations
Medical Coding
Medical Terminology
ICD-10
EMR Systems
Timeline
Insurance Consultant
Mobile Ob-Gyn
10.2024 - Current
Patient Care Advocate
BroadPath
08.2022 - 06.2024
Call Center Agent
Alorica for Verizon
09.2020 - 06.2021
Office Manager
David Bell And Amerson CPA
01.2016 - 06.2018
Medical Assistant
Infirmary Health/Medplus
08.2015 - 03.2016
Associate of Applied Science - Medical Assisting
Remington College of Mobile
08.2015 - 08.2016
Internet Sales Manager
Hasting Ford
04.2013 - 08.2015
Associate of Applied Science - Medical Assisting
Jefferson Davis Community College
05.2011 - 05.2012
Associate of Science - Health Information Technology - Medical Coding
Columbia Southern University
05.2001 -
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