Kerri Bradford
Marion,IL
Summary
Business professional with over 10+ years of experience acting as liaison between clients, service providers, and staff accordingly. Adaptive to specific business considerations and focused on supporting all aspects of job obligations with the ability to foster an ethical work environment, promote integrity, and ensure compliance.
Overview
9
9
years of professional experience
Work History
Human Services Caseworker
Department Of Human Services
07.2023 - Current
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Described procedures, requirements and benefits to clients and interested parties.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
Account Technician II
Department Of Corrections
01.2021 - 06.2023
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Posted payments to accounts and maintained records.
- Calculated adjustments, payroll and refunds.
- Communicated verification and authorization status updates with various department to facilitate decision-making.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Modified, updated and processed existing policies.
- Processed and recorded new policies and claims.
- Verified client information by analyzing existing evidence on file.
- Maintained confidentiality of patient finances, records, and health statuses.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Office Assistant
Department Of Corrections
01.2020 - 01.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Collaborated with various departments to complete assigned tasks.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Executive Assistant to the Chief Executive Officer
Watermark Automotive Group
01.2015 - 01.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created expense reports, budgets, and filing systems for management team.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized and coordinated conferences and monthly meetings.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
- Updated and maintained confidential databases and records.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Education
Bachelor of Science - Marketing
Southern Illinois University
Carbondale, IL12.2002
Skills
- Performance Management
- Financial Management
- Strategic Planning
- Expense Tracking
- Operations Management
- Marketing
- Staff Development
- Business Administration
- Policy Implementation
- Business Planning
- Budget Control
- Case Documentation
Timeline
Human Services Caseworker
Department Of Human Services
07.2023 - Current
Account Technician II
Department Of Corrections
01.2021 - 06.2023
Office Assistant
Department Of Corrections
01.2020 - 01.2021
Executive Assistant to the Chief Executive Officer
Watermark Automotive Group
01.2015 - 01.2020
Bachelor of Science - Marketing
Southern Illinois University
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