Kerri Coy
San Antonio,United States
Summary
Dynamic project management professional with a proven track record in driving successful outcomes through effective team collaboration and strategic resource allocation. Expertise in project coordination and schedule management ensures objectives are met efficiently, even in fast-paced or evolving environments. Renowned for adaptability and reliability, consistently responding to changing needs while maintaining focus on results. Committed to cultivating productive team dynamics that empower individuals and enhance overall project performance, particularly within remote settings.
Overview
17
17
years of professional experience
Work History
Project Administrator
LHP Technology Solutions
06.2023 - 06.2025
- Assisted in the development of project objectives and scope.
- Monitored project performance against established goals and objectives.
- Developed and maintained project plans, schedules, budgets, and other documents to ensure successful completion of projects.
- Coordinated resources for project execution.
- Maintained financial records, processed invoices, assisted with budget forecasts and cost analysis.
- Ensured compliance with project standards and guidelines.
- Maintained project progress
Administrative Assistant
LHP Technology Solutions
05.2019 - 06.2023
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
Team Manager, Customer Service Advisor
Chase Card Services
03.2008 - 12.2014
- Led, mentored and managed a group of 25 customer support advisors, improving team efficiency by 30% through the implementation of new support structures.
- Coached and provided immediate feedback to advisor calls, emphasizing empathy and excellence.
- Utilized data visualization tools to trace and enhance team metrics.
- Maintained team databases, files, and documentation in alignment with banking regulations.
- Conduct coaching and development meetings for advisors to improve their knowledge bases, increase team value, and enhance leadership potential.
- Prepared and presented reports on team performance, customer feedback and key service KPI’s.
- Left my role due to personal illness, since resolved.
Education
High School Diploma -
North High School
Worcester, MASkills
- Team leadership
- Analytical problem solving
- Evidence-based decision making
- Knowledge of clinical terminology
- Client-oriented mindset
- High Attention to Detail
- Quality Assurance
- Empathetic communication
- Scheduling and planning
- Documentation management
- Compliance management
- Team motivation techniques
- Attention to detail
- Personal accountability
- Collaborative team management
Timeline
Project Administrator
LHP Technology Solutions
06.2023 - 06.2025
Administrative Assistant
LHP Technology Solutions
05.2019 - 06.2023
Team Manager, Customer Service Advisor
Chase Card Services
03.2008 - 12.2014
High School Diploma -
North High School