Kerri Cross
Egg Harbor,NJ
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Valentina's Trattoria Italiana
03.2019 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Harolds Meat & 3
05.2014 - 04.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Floor Manager
Bright Stars Gymnastics Academy
02.2010 - 08.2018
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily staff operations for smooth functioning and achieving goals.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
Education
Bachelor of Science - Business
Atlantic Cape Community College
Mays Landing, NJ05.2020
Skills
- Daily Specials Memorization
- Safe Food Handling
- Table Setting
- Order Management
Certification
- Serve Safe Training - 2023
Timeline
Server
Valentina's Trattoria Italiana
03.2019 - 12.2023
Server
Harolds Meat & 3
05.2014 - 04.2020
Floor Manager
Bright Stars Gymnastics Academy
02.2010 - 08.2018
Bachelor of Science - Business
Atlantic Cape Community College
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