Summary
Overview
Work History
Education
Skills
Timeline
Kerri Everton

Kerri Everton

Customer Service,cashier,appointment setter
Pawtucket,RI

Summary

Hardworking worker with dedication and ambition. Also with a background in medical, hospitality, customer service, hair, skin and nails, Excellent communications skills and high cleanliness standards leading to outstanding results. Organized with all my employers with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record Dedicated with compliance with extensive knowledge of hospital cleaning practices. Skillful in cleaning hazardous waste and biohazard sites along with standard facility areas. Hardworking individual possessing strong attention to detail and exceptional team-building skills. Reliable and dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Hardworking and passionate job seeker with strong organizational skills eager to secure my position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Environmental Services Housekeeper

Sturdy Memorial Hospital
Attleboro, MA
06.2015 - 08.2016
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Practiced established infection control methods to reduce risks to patients, families and medical staff.

Hairdresser

Nadia Full Service Salon
Pawtucket, RI
01.2011 - 03.2015
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Answered over 20 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Maintained regular client list of up to 10 repeat customers while handling 5 walk-in clients daily.

Baker-Cashier-Customer Service

Dunkin' Donuts
Pawtucket, RI
09.2002 - 03.2011
  • Complied with health and safety codes to protect staff and customers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Established merchandising, sales and profit objectives to drive business success.
  • Set heat and humidity temperatures for proof box.
  • Baked gluten-free, vegan and alternative diet treats based on customers' needs.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Cleaned and maintained kitchen equipment and oven.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Served [Number] bakery customers daily with professional and effective customer service.
  • Established and maintained positive vendor relationships.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Managed inventory, labor, expenses and other operational processes.

Medication Certified Nursing Assistant

Autumn Villa Assisted Living
Cumberland, RI
09.2002 - 07.2008
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Personal Care Assistant

Ashberry Manor Assisted Living
North Providence, RI
01.1999 - 05.2001
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Customer Service Cashier

Dunkin' Donuts
Pawtucket, RI
04.1995 - 10.1999
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Education

GED -

Commununity College of Rhode Island, Lincoln

Certified Nursing Assistant Certificate - CERTIFIED NURSING ASSISTANT

Community College of Rhode Island, Lincoln

Certified Medication Technician - CMT

Community College of Rhode Island, Lincoln

Cosmetology - Hair-Skin-Nails

Newport School of Hairdressing, Pawtucket, RI

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • PPE Compliance
  • Organization and Time Management
  • Interpersonal Communication
  • Planning and Coordination
  • Written Communication

Timeline

Environmental Services Housekeeper - Sturdy Memorial Hospital
06.2015 - 08.2016
Hairdresser - Nadia Full Service Salon
01.2011 - 03.2015
Baker-Cashier-Customer Service - Dunkin' Donuts
09.2002 - 03.2011
Medication Certified Nursing Assistant - Autumn Villa Assisted Living
09.2002 - 07.2008
Personal Care Assistant - Ashberry Manor Assisted Living
01.1999 - 05.2001
Customer Service Cashier - Dunkin' Donuts
04.1995 - 10.1999
Commununity College of Rhode Island - GED,
Community College of Rhode Island - Certified Nursing Assistant Certificate, CERTIFIED NURSING ASSISTANT
Community College of Rhode Island - Certified Medication Technician, CMT
Newport School of Hairdressing - Cosmetology, Hair-Skin-Nails

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Kerri EvertonCustomer Service,cashier,appointment setter