Kerri Gillyard
Guyton,GA
Summary
Sales professional with a proven track record at Rincon Ace Hardware, excelling in customer relationship management and visual merchandising. Adept at upselling and fostering team collaboration, I consistently achieved sales goals while enhancing customer experiences. My energetic approach and effective communication skills drive success in retail environments.
Overview
3
3
years of professional experience
Work History
Sales Associate/ Business Champion
Rincon Ace Hardware
Rincon, Georgia
12.2023 - Current
- Assisted customers with product selection and provided expert advice on hardware needs.
- Organized merchandise displays to enhance visibility and accessibility for shoppers.
- Stocked shelves and maintained inventory levels to ensure product availability.
- Collaborated with team members to achieve daily sales goals and improve service.
- Maintained store cleanliness and organization, creating a welcoming environment for customers.
- Trained new associates on store policies, procedures, and customer service standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
Business Owner
Tidy House Interiors
Guyton, Georgia
01.2023 - 12.2024
- Managed daily operations and ensured smooth business processes.
- Developed marketing strategies to attract new customers and increase visibility.
- Oversaw financial transactions and maintained accurate bookkeeping records.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained and supervised employees.
- Negotiated contracts with vendors for supplies and services.
Education
Master in Education
Armstrong Atlantic State University
Savannah, GASkills
- Customer service and relationship management
- Product knowledge
- Inventory management and control
- Team collaboration
- Effective communication
- Problem solving
- Time management adn meets deadlines
- Verbal/written communication
- Goal oriented
- Retail store operations
- Hospitality and accommodation
- POS system operation
- Friendly and outgoing
- Task prioritization
- Reliable and punctual
- Energetic self-starter
- Teamwork and collaboration
- Negotiation tactics
Timeline
Sales Associate/ Business Champion
Rincon Ace Hardware
12.2023 - Current
Business Owner
Tidy House Interiors
01.2023 - 12.2024
Master in Education
Armstrong Atlantic State University
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