Kerri Hall
Lodi
Summary
Professional with a strong background in customer service. Dedicated to providing outstanding support and communication. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities and attention to details. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2024
2024
years of professional experience
Work History
Merchandiser
American Greeting Cards
07.2021 - 09.2023
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Developed and executed merchandising strategies to enhance products visibility to drive sales.
- Implemented seasonal floor display changes based on market trends to maximize customer engagement.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Dispatcher
AAA Roadside Services
1996 - 2001
- Effectively dispatched trucks and drivers to ensure all routes were covered to meet members needs.
- Communicated regularly with drivers via radio and phone to monitor status and provide real time updates.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide efficient information.
- Facilitated training for new dispatchers, improving team readiness and performance.
Customer Service Representative
AAA Roadside Services
1995 - 2001
- Processed incoming calls in a fast paced call center to assist members in need of emergency roadside service.
- Gathered and communicated critical information accurately to ensure safe and timely service.
- Utilized strong communication skills and knowledge in resolving member disputes with kindness and empathy.
- Assisted in training new team members on procedures, enhancing overall team performance.
Bank Teller
Bank of America
1993 - 1995
- Processed customer transactions including, deposits, withdrawals, loan payments, and new accounts efficiently and accurately.
- Monitored cash flow, balanced cash drawers to ensure accountability in daily financial transactions.
- Answered customers inquiries regarding account balances, transaction history, service charges, and interest rates.
- Maintained up-to-date knowledge of bank products and services to provide informed recommendations to customers.
Medical Records Clerk
Stockton Cardiology Medical Group
1991 - 1993
- Managed patients medical records, ensuring accuracy and confidentiality.
- Implemented processes for filing, retrieving, and improving overall efficiency.
- Delivered medical charts to various hospital departments adhering to routine protocols.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
Education
Associate of Science - Psychology
San Joaquin Delta College
Stockton, CAHigh School Diploma -
Manteca High School
Manteca, CASkills
- Customer service
- Organizational skills
- Adaptability and flexibility
- Multitasking
- Time management
- Problem-solving
- Attention to detail
Timeline
Merchandiser
American Greeting Cards
07.2021 - 09.2023
Dispatcher
AAA Roadside Services
1996 - 2001
Customer Service Representative
AAA Roadside Services
1995 - 2001
Bank Teller
Bank of America
1993 - 1995
Medical Records Clerk
Stockton Cardiology Medical Group
1991 - 1993
Associate of Science - Psychology
San Joaquin Delta College
High School Diploma -
Manteca High School