Kerri Hammontree
Cocoa,FL
Summary
Results-driven Bar Manager with extensive experience in operations, customer service, and staff training. Expertise in scheduling, inventory management, and enhancing service efficiency in high-volume settings. Proven ability in team leadership, conflict resolution, and process improvement, dedicated to elevating guest satisfaction and staff performance.
Overview
8
8
years of professional experience
Work History
Bar Manager
Galaxy Bar and grill
Merritt Island, Florida
04.2024 - Current
- Managed bar operations at Galaxy Bar and grill, overseeing daily service and closing tasks.
- Supervised bartenders and support staff during busy shifts at Galaxy Bar and grill.
- Trained new employees on drink recipes, service standards, and safety procedures.
- Monitored inventory levels and ordered liquor, beer, wine, and bar supplies.
- Enforced health codes, alcohol laws, and responsible service policies.
- Handled customer complaints and resolved service issues with professionalism.
- Scheduled staff shifts and adjusted coverage for peak dining hours.
Front door personal/Senior Customer Service Representative
Cheaters Cabaret
Cocoa Beach, Florida
11.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Maintained accurate cash logs, receipt records, and shift reports.
- Counted daily cash drawers and verified balances against register totals.
Owner
Smokin A's Poker cimpany
Cocoa, Florida
03.2019 - Current
- Directed Smokin A's Poker company daily poker room operations and event flow
- Managed cash game tables, seating, and player waitlists at Smokin A's Poker company
- Coordinated tournament setup, registration, and table assignments for Smokin A's Poker company
- Scheduled dealers, hosts, and tournament staff for Smokin A's Poker company
- Promoted poker events and player outreach for Smokin A's Poker company
- Resolved player concerns and service issues at Smokin A's Poker company
- Trained staff on procedures, etiquette, and compliance at Smokin A's Poker company
Money Support Specialist
QuinStreet
Orlando, Florida
07.2025 - 09.2026
- Engaged with customers by phone to diagnose user issues, executed testing scripts, and asked probing questions to identify root causes.
- Supported Quinstreet customers by resolving support tickets through CRM and email systems.
- Reviewed support documentation to efficiently resolve routine Quinstreet service inquiries.
- Logged customer interactions and contact details into the company database.
Education
Associate of Science - Medical Coding
UMA
Tampa, FL11-2025
High School Diploma -
South Broward High School
Hollywood, FL06-1989
Skills
- Bartending techniques
- Mixology proficiency
- Cocktail creation
- Drink pairings
- Drink promotion
- Event marketing
- Inventory control
- Supply ordering
- Shift scheduling
- Team leadership
- Staff development
- Customer service
- Service quality
- Attention to detail
- Sales marketing
- Communication skills
- Cash register operation
- Data entry
- Cash register operation
Timeline
Money Support Specialist
QuinStreet
07.2025 - 09.2026
Bar Manager
Galaxy Bar and grill
04.2024 - Current
Front door personal/Senior Customer Service Representative
Cheaters Cabaret
11.2022 - Current
Owner
Smokin A's Poker cimpany
03.2019 - Current
Associate of Science - Medical Coding
UMA
High School Diploma -
South Broward High School