Kerri Graff
Pewaukee,WI
Summary
Patient-focused and highly organized professional with 5 years of experience managing complex needs, building trusting relationships, coordinating activities, and communicating effectively with diverse individuals and families. Additional experience in customer service, center management, and professional training. Known for strong organization, accuracy, problem-solving, and a positive, service-oriented approach.
Dedicated educator skilled in fostering positive outcomes through individualized instruction and relationship building. Proven ability to manage competing priorities and enhance engagement, ensuring a structured environment that supports both student and family needs.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
4K Teacher
Wee Know School
01.2020 - 01.2025
- Established trusting relationships with students and families by addressing individual needs with patience and empathy, fostering a supportive learning environment.
- Developed and implemented individualized strategies to provide additional support and improve engagement and success.
- Coordinated daily activities and managed competing priorities to maintain a structured classroom, enhancing student engagement.
- Managed diverse needs by establishing clear expectations, maintaining organization, and reinforcing positive behaviors.
- Communicated regularly with families and team members to share updates, resolve concerns, and promote collaborative support for student success.
Customer Service Representative
Apple Tree Credit Union
- Delivered customer-focused service by addressing questions, resolving concerns, and fostering positive relationships, enhancing customer satisfaction.
- Maintained accuracy and professionalism in handling customer needs amid competing priorities, ensuring effective service delivery.
- Utilized communication and problem-solving skills to identify customer needs and provide tailored solutions, improving overall customer experience.
Center Director
Huntington Learning Center
- Coordinated daily center operations while supporting students, families, and staff.
- Managed multiple priorities in a fast-paced environment while maintaining a high standard of customer service.
- Built strong relationships through responsive communication and dependable follow-through.
Associate Trainer
ExecuTrain
- Delivered training and support to individuals with varying levels of experience and learning needs.
- Communicated complex information clearly and adapted training approaches to meet individual needs.
- Demonstrated organization, preparation, and strong interpersonal skills in a professional environment.
Education
Bachelor of Arts - Political Science
University of Wisconsin–Madison
Skills
- Patient & Customer Service
- Communication & Relationship Building
- Scheduling & Coordination
- Organization & Time Management
- Problem Solving
- Accurate Documentation
- Conflict Resolution
- Multitasking & Prioritization
- Team Collaboration
- Critical Thinking
- Adaptability
- Learning Agility
- Classroom management
- Individualized instruction
- Activity coordination
- Customer service
- Relationship building
- Conflict resolution
- Organizational skills
- Parent-teacher communication
- Documentation and record keeping
Timeline
4K Teacher
Wee Know School
01.2020 - 01.2025
Bachelor of Arts - Political Science
University of Wisconsin–Madison
Associate Trainer
ExecuTrain
Center Director
Huntington Learning Center
Customer Service Representative
Apple Tree Credit Union