Kerri Hasler
Head Cashier
Kissimmee,FL
Summary
Enthusiastic Head Cashier with over 15 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Overview
13
13
years of professional experience
Work History
Home Daycare Owner
Kerri’s Kidz
Burnsville, MN
08.2008 - 03.2020
- Developed and operated within annual operational budget of $60,000.
- Maintained accurate accounting of tuition and operating reports.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys daily.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Consulted with families to discuss activities and behaviors of each child.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Developed lessons and activities to promote children's physical and emotional development.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Planned and managed learning-focused, imaginative and play-oriented activities for 14 children.
- Provided one-on-one and peer group tutoring on core subjects for children ages 6 Months to 12 Years.
- Worked with students to provide both individual and group tutoring on core subjects.
- Cared for children ages 6 weeks to 12 years in nurturing and age-appropriate way.
Head Cashier
Home Depot
Kissimmee, FL
04.2021 - Current
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Helped customers complete purchases, locate items and join reward programs.
- Displayed new stock and rotated existing products.
- Increased customer loyalty and retention.
- Analyzed purchases for signs of fraud.
- Directed team of 10 cashiers to maximize performance and deliver exceptional service to every customer.
- Built effective training and coaching strategies to optimize team performance.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Evaluated professionalism of checkouts everyday and kept team members on top of cleaning tasks.
- Trained as Head Cashier and provided back-up coverage to provide customers with optimal support.
- Oversaw group of 10 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Education
Associate Of General Studies - General Studies
Northfield Senior High School
Northfield, MNSkills
- New Hire Training
- Cooperative Attitude
- Energy Conservation
- POS Systems
- Team Leadership
- Complaint Resolution
- Cash Handling
- Policy Enforcement
- Shift Scheduling
- Store Opening and Closing
- Customer Relations
- Customer Service
- Adaptability and Dependability
- Front-End Supervision
- Safe Work Practices
- Adaptable and Flexible
Timeline
Head Cashier
Home Depot
04.2021 - Current
Home Daycare Owner
Kerri’s Kidz
08.2008 - 03.2020
Associate Of General Studies - General Studies
Northfield Senior High School