Kerri Heinz
Grayling,MI
Summary
Proven leader and compassionate caregiver at Northernpines Assisted Living, adept in Healthcare regulations and Care Plan Development. Excelled in enhancing resident satisfaction and safety, reducing costs by implementing efficient inventory systems, and fostering team collaboration. Achieved significant improvements in resident care through innovative practices and empathetic, professional service. History of improving resource utilization, team performance and resident care standards. Conducts initial assessments and ongoing evaluations, as well as updates treatment plans and makes care recommendations. Organized and proactive with excellent decision-making and communication skills.
Overview
3
3
years of professional experience
Work History
Resident Care Specialist House Manager
Northernpines Assisted Living
07.2021 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed residents'' unique needs and preferences.
- Provided exceptional customer service to residents, families, and visitors while maintaining a professional demeanor at all times.
- Provided end-of-life support to residents and their families by ensuring comfort measures were in place while demonstrating empathy and compassion during difficult times.
- Maintained a clean living environment for residents through diligent housekeeping tasks such as laundry services or deep cleaning rooms when needed.
- Served as an advocate for resident rights by addressing concerns or complaints professionally while working towards resolutions efficiently.
- Assisted residents with personal care tasks such as bathing, grooming, dressing or feeding based on individual needs and preferences.
- Facilitated smooth transitions for incoming residents through thorough assessments, orientation processes, care plan development, and family education sessions.
- Improved resident satisfaction with daily living activities by offering tailored support and assistance.
- Promoted a positive living environment for residents by fostering strong relationships and facilitating open communication.
- Enhanced residents'' quality of life by providing personalized care and attending to their physical, emotional, and social needs.
- Reduced the occurrence of falls and injuries by implementing safety measures and conducting regular room checks.
Education
General
Grayling High School
Grayling, MI06.2009
Skills
- Compassionate Caregiving
- Vital signs monitoring
- Dementia Care
- Medical Documentation
- Healthcare regulations knowledge
- Care Plan Development
- Client Confidentiality
- Activity Planning
- Mobility Assistance
- Hygiene maintenance
- Adaptive Equipment
- Patient Care
- Dressing assistance
- Housekeeping
- Medication Administration
- Client Relationship Management
- Emergency Response
- Continuing education
- Incapacitation care
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- CPR Certification
- Organizational Skills
- HIPAA Compliance
- Recording vital signs
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Heavy Lifting
- Supporting personal needs
- Catheter Care
- Relationship Building
- Patient Observation
- Wound Care
- Emotional Support
- Client documentation
- Documenting behaviors
- Team building
- Room Cleaning and Restocking
- Responding to emergencies
- Blood Sugar Monitoring
- Self Motivation
- Interpersonal Skills
- Bedsore Prevention
- Preventive Maintenance
- Staff Training
- Safety Management
- Appointment Coordination
- Financial Management
- Expense Management
- First Aid Training
- Behavior Modeling
- Facility Oversight
- Maintenance and repair management
- Clear Communication
- Staff Scheduling
- Inventory Monitoring
- Customer Service
- Stock Inventory Management
- Employee Training and Development
- Creative Thinking
- Team Guidance and Motivation
Timeline
Resident Care Specialist House Manager
Northernpines Assisted Living
07.2021 - Current
General
Grayling High School
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