Kerri Hofmann
Titusville,FL
Summary
Energetic restaurant General Manager with 20 plus years of restaurant experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory, customer satisfaction and marketing strategies.
Overview
7
7
years of professional experience
Work History
General Manager
Port Java - Dunn's Coffee
Port St. John, Florida
04.2019 - Current
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Identified and capitalized on community business opportunities with effective networking
- Implemented procedures across company to ensure consistency in all products and services
- Developed social media posting calendar to ensure proper engagement with guests weekly
- Restructured company positions at all three locations to optimize staff efficiency
- Redesigned all branding for cohesive theme and name recognition
- Enforced quality assurance protocols to deliver ideal customer experiences
- Oversaw all three cafe's, all social media aspects, inventory management, and catering services
Assistant Manager
Playalinda Brewing Company
Titusville, United States
04.2016 - 09.2019
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Trained team members in successful strategies to meet operational and sales targets
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Monitored employee performance and developed improvement plans
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Coached team on effective upselling and cross-selling methods
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Planned team-building exercises to increase employee performance and job satisfaction
- Managed 45 front of house staff successfully in fast-paced environment through proactive communication and positive feedback
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Interviewed, hired and trained majority front of house staff associates and equipped to comply with company policies and procedures
- Promoted to Assistant Manager after only 4 months with company
Education
Associate of Science - Basic Associate Classes
Eastern Florida State College
Titusville, FL05.2016
Skills
- Relationship building
- Recruitment
- Employee scheduling
- Food preparation and safety
- Recipes and menu planning
- Staff training/development
- Customer service-oriented
- Effective leader
- Regulatory compliance
- Outgoing and energetic
- Event management
- Upselling techniques
- Ordering and invoicing
- POS inventory system operation
Timeline
General Manager
Port Java - Dunn's Coffee
04.2019 - Current
Assistant Manager
Playalinda Brewing Company
04.2016 - 09.2019
Associate of Science - Basic Associate Classes
Eastern Florida State College