Kerri Jones
Swartx Creek,MI
Summary
Retail Manager with 20+ years of experience driving revenue performance, growth, and customer service excelled in a fast-paced environment. Instrumental in overseeing multi-venues, controlling costs, and effective recruiter for a big box retailer.
Overview
20
20
years of professional experience
Work History
General Manager/Assistant Store Manager
JCPenney
05.2011 - 08.2024
- Led a cross-functional team of 6+ managers along with 60+ staff members.
- Managed a $7M store while constantly developing and implementing financial strategies to achieve top-line revenue.
- Performed succession planning for driving merchandise sales, floor sets, and hiring needs.
- Executed cashroom duties - Ensured adequate supplies of coins and cash for all registers. Prepared and verified correct deposits daily into corporate accounts. Ordered office and floor supplies as needed.
- Collaborated with leadership on recruitment strategies, development plans, performance management, and employee engagement to improve retention rates.
- Taking an active role with all Door to Floor processes with unboxing merchandise to the floor placemat. Performed audits on merchandise signing and merchandise markdowns.
Co-Manager
Wal-Mart Supercenter
09.2004 - 04.2011
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Trained staff on proper use of POS systems for accurate transactions processing.
- ServSafe trained in food safety knowledge to protect the public from foodborne illness.
Education
Bachelor of Arts - Marketing/Communications
University of Detroit Mercy
Detroit, MI05.2000
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Expense Control
- Training and coaching
- Employee Scheduling
- Schedule Management
- Recruitment
Timeline
General Manager/Assistant Store Manager
JCPenney
05.2011 - 08.2024
Co-Manager
Wal-Mart Supercenter
09.2004 - 04.2011
Bachelor of Arts - Marketing/Communications
University of Detroit Mercy
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