Summary
Education
Work History
Certification
Skills
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Kerri Keith

Kerri Keith

Manager
Houston,TX

Summary

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Highly proactive manager with 10+ years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assistance manager position. Ready to help team achieve company goals. Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards. Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Education

Associate Of Business Administration - Business

Remington College
Garland, TX
09.2018

Work History

Restaurant Manager

Dennys Restaurant
09.2024 - Current
  • Managed daily restaurant operations, ensuring high-quality service and customer satisfaction.
  • Trained and mentored staff on operational procedures and service standards.
  • Implemented cost-control measures to enhance profitability and reduce waste.
  • Monitored inventory levels, placing orders to maintain stock availability and minimize shortages.
  • Developed weekly schedules to optimize labor efficiency while meeting business needs.
  • Resolved customer complaints promptly, improving overall dining experience and retention rates.
  • Conducted regular staff performance evaluations, providing feedback for continuous improvement.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Set clear expectations and created positive working environment for employees.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Oversaw daily operations, ensuring high-quality service and customer satisfaction.
  • Implemented staff training programs, enhancing team performance and service efficiency.
  • Analyzed sales data to identify trends, adjusting strategies to maximize profitability.
  • Coordinated inventory management processes, reducing waste and improving stock levels.
  • Established performance metrics for staff, fostering accountability and continuous improvement.
  • Led recruitment efforts, selecting candidates aligned with organizational values and goals.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained, and supervised staff.

Restaurant Manager

Dennys Restaurant
09.2018 - 10.2023
  • Managed daily operations to ensure efficient service and high customer satisfaction.
  • Developed staff training programs to enhance team performance and operational efficiency.
  • Oversaw inventory management processes, ensuring timely stock replenishment and minimizing waste.
  • Coordinated scheduling for front-of-house and kitchen staff, optimizing labor resources for peak hours.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty retention.
  • Assisted in budgeting processes by tracking expenses and identifying cost-saving opportunities.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Oversaw daily operations, ensuring high-quality service and customer satisfaction.
  • Implemented staff training programs, enhancing team performance and service efficiency.
  • Established performance metrics for staff, fostering accountability and continuous improvement.
  • Cultivated relationships with suppliers, negotiating contracts to enhance product offerings.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
  • Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Improved operational efficiency by implementing more effective table management system.
  • Maintained meticulous financial records, enabling accurate budgeting and financial planning.
  • Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
  • Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.

Picker Packer

Tops Products LLC
07.2016 - 01.2018
  • Operated warehouse equipment to efficiently pick and pack products for shipping.
  • Maintained accurate inventory records using warehouse management systems.
  • Collaborated with team members to ensure timely order fulfillment and quality control.
  • Followed safety protocols to minimize hazards and maintain a clean working environment.
  • Assisted in training new staff on picking and packing procedures and best practices.
  • Optimized packing processes to enhance productivity and reduce waste during operations.
  • Resolved order discrepancies by coordinating with supervisors and logistics teams.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.

Packer

Coca-Cola
04.2017 - 12.2017
  • Operated packaging machinery to ensure efficient product handling.
  • Inspected finished products for quality assurance prior to shipment.
  • Collaborated with team members to optimize workflow and minimize delays.
  • Trained new staff on safe packing procedures and equipment usage.
  • Monitored packaging materials and reported shortages to management promptly.
  • Assisted in developing standard operating procedures for packing processes.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Implemented process improvements that enhanced packing efficiency and reduced waste.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
  • Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.

Housekeeping Room Attendant

Sheraton Hotels
08.2012 - 10.2013
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.

Housekeeper

Heavenly Clean Services
10.2009 - 01.2012
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Trained new team members on cleaning techniques and safety protocols.
  • Managed inventory of cleaning supplies, ensuring availability for daily tasks.
  • Developed customized cleaning plans based on individual client needs and preferences.
  • Led team meetings to discuss challenges and share best practices for improved service delivery.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Operated electronic backpack vacuums and floor sweepers.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.

Certification


  • CAP - Certified Administrative Professional
  • CM - Certified Manager Certification
  • CPM - Certified Professional Manager
  • Certified Restaurant Manager , Denny’s - March 12, 2024 to March 12, 2030

Skills

  • Leadership and team building
  • Problem resolution
  • Team management
  • Team player
  • Customer relations
  • Team leadership
  • Training and coaching
  • Time management
  • Effective leader
  • Training and development
  • Staff training
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Training and onboarding
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Staff training and development
  • Administrative skills
  • Team training and development
  • Motivation
  • Schedule management
  • Staff motivation
  • Labor cost controls
  • Payroll administration
  • Process improvements
  • Deadline oriented
  • Pre-shift walk-through
  • Vendor relationships
  • Employee development
  • Staffing
  • ServeSafe manager
  • Performance evaluations
  • Expense control
  • Business development
  • and planning
  • Operations oversight
  • Cost analysis and savings
  • Sales expertise
  • Quality management
  • Cost reductions
  • Team oversight
  • Marketing
  • Financial administration
  • Sales analysis
  • New business development
  • Account management
  • Advertising and marketing
  • Vendor sourcing
  • Budget administration
  • Budget coordination
  • Vendor negotiations
  • Risk management
  • Sales team development
  • Product analysis
  • Market analysis
  • Human resources management
  • Contract negotiations
  • Client account management
  • Economic analysis
  • Leadership and team building
  • Leadership and team building
  • Leadership and team building
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Shift management
  • Staff scheduling
  • Complaint resolution
  • Food service background
  • Customer loyalty
  • Schedule coordination
  • Order delivery practices
  • Trained in performance and wage reviews
  • Proven sales record
  • Restaurant operations management
  • TIPS certified
  • and cost control
  • Full service restaurant background
  • Labor and food cost control
  • Employee schedule management
  • Restaurant promotion management
  • Customer service
  • Safe food handling
  • Inventory management
  • Scheduling staff
  • Money handling
  • Supply ordering and management
  • POS terminal operation
  • Monitoring food preparation
  • Front of house management
  • ServSafe food manager

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