Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kerri Lemmon

Pleasantville ,Iowa

Summary

I am a well rounded individual with previous experience in data entry, insurance claims, technical writing, claims adjustments, coaching, customer service, and delivery services. I detail oriented, a hard worker and looking for a fulfilling job that I can perform from my home and still have flexibility to work with the coaching aspects of my life. Detail-focused Technical Writer known for high productivity and efficiency in completing tasks. Specialized skills include complex technical documentation, instructional design, and process improvement. Excel in clear communication, critical thinking, and problem-solving to enhance understanding and usability of technical information for diverse audiences. Strive for clarity and precision in all written materials.

I also have 15 years in the data entry field from managing a magazine fulfullment department out of college and working in the claims and adjudication departments in health insurance.

Overview

22
22
years of professional experience

Work History

JH Basketball Coach

Pleasantville Community Schools
Pleasantville, Iowa
10.2023 - Current
  • Developed and implemented practice plans, game strategies, and drills to improve team performance.
  • Instructed players in proper techniques for shooting, dribbling, passing, rebounding, defense and offense.
  • Motivated players to reach their maximum potential through positive reinforcement techniques.
  • Analyzed opponents' strengths and weaknesses to create a comprehensive scouting report.
  • Supervised team members during practice sessions and games to ensure safety of all participants.
  • Provided feedback on individual performances after each practice session or game.
  • Communicated effectively with parents regarding players' progress or disciplinary issues.
  • Collaborated with assistant coaches to design offensive plays that capitalized on the team's strengths.
  • Created a positive learning environment that encouraged respect among teammates while fostering an atmosphere of sportsmanship.
  • Motivated and encouraged student athletes to make best effort during practices and games.
  • Ran drills and fitness circuits to improve athletes' coordination and skills.
  • Adhered strictly to rules and regulations of activities department and district.

Head JV/High School Assistant Volleyball Coach

Pleasantville Community Schools
Pleasantville, IA
08.2022 - Current
  • Provided instruction and guidance to players on technical aspects of volleyball skills.
  • Evaluated players' performances in order to identify areas of improvement.
  • Attended practices, games, and tournaments to observe players' progress.
  • Instructed players on proper techniques for passing, setting, attacking, blocking, serving, and digging.
  • Developed strategies for improving game play during practices and games.
  • Encouraged team spirit by motivating players throughout practices and competitions.
  • Communicated effectively with athletes regarding their individual goals and expectations.
  • Collaborated with head coach to develop overall strategy for upcoming matches.
  • Served as a role model for student-athletes by displaying sportsmanship at all times.
  • Created post-game summaries that highlighted key takeaways from each match.
  • Showed athletes proper methods for spiking and serving ball to avoid injuries.
  • Readied team to compete in tournaments and other special events.
  • Mentored players one-on-one on blocking and spiking issues to boost confidence.
  • Coached individuals between ages of 12 and 18 on volleyball techniques.
  • Planned strategies and selected optimal team lineups to execute game plans.

Rural Mail Carrier

USPS
Pleasantville, Iowa
09.2021 - Current
  • Delivered mail and packages to rural residences, businesses, and post office boxes.
  • Organized mail for delivery in a timely manner according to established routes and schedules.
  • Maintained accurate records of daily deliveries.
  • Reported any safety or security incidents encountered during the course of duty.
  • Assisted customers with inquiries regarding postal services and regulations.
  • Operated vehicle in accordance with applicable laws and regulations.
  • Provided excellent customer service while interacting with customers on route.
  • Ensured proper handling of fragile packages requiring special care.
  • Obtained receipts for registered and certain insured mail.
  • Routed all classes of mail in sequence of delivery along established route.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Delivered various types of mail on routes according to strict timelines.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Handled undeliverable mail in accordance with established procedures.
  • Recorded address changes to redirect mail for residences or businesses.
  • Scanned labels on letters or parcels to confirm receipt.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
  • Obtained signatures for registered, certified and insured mail.
  • Notified supervisor immediately if any irregularities were found during the route delivery process.
  • Inspected mailboxes along route ensuring they are properly maintained and secured.
  • Verified accuracy of addresses before delivering mail or parcels.
  • Communicated effectively with supervisors regarding route progress or changes.
  • Loaded and unloaded trucks efficiently using appropriate equipment.
  • Adhered to all USPS policies and procedures related to delivering mail.

Kitchen Team Lead

Casey's General Stores
Pleasantville, Iowa
12.2017 - 08.2022
  • Developed and implemented efficient kitchen processes to ensure compliance with food safety regulations.
  • Maintained accurate records of daily production, inventory, and staff scheduling.
  • Trained new kitchen staff on proper use of equipment and safety protocols.
  • Monitored food preparation techniques to ensure quality standards were consistently met.
  • Identified areas of improvement in the kitchen operations process and developed strategies to address them effectively.
  • Managed the ordering process for all food items needed in the restaurant's kitchens.
  • Reviewed daily reports from each shift to identify any discrepancies or issues that needed addressing.
  • Performed weekly inspections of all storage areas to ensure adequate supplies were available for upcoming shifts.
  • Supervised cleaning activities throughout the day to ensure health codes were being followed correctly.
  • Ensured all employees had access to necessary tools and resources required for their job duties.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Removed trash and cleaned kitchen garbage containers.

Rural Carrier Associate

USPS
Pleasantville , Iowa
07.2019 - 09.2021
  • Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
  • Monitored route conditions, such as traffic and weather, to ensure safe navigation.
  • Provided customer service by answering inquiries regarding postal regulations, rates, forms and other related services.
  • Loaded mail onto vehicles for transportation according to specified procedures and weight restrictions.
  • Sorted incoming mail into designated categories for further processing or distribution.
  • Delivered packages directly to customers' homes or businesses using company-provided equipment when necessary.
  • Collected outgoing mail from post office boxes or from customers at their residences or places of business.
  • Responded promptly to customer complaints regarding delivery issues such as lost items or late arrivals.
  • Conducted periodic inspections of vehicle tires, brakes, lights and other components for optimal performance.
  • Coordinated with supervisors regularly on route changes due to construction detours or bad weather conditions.
  • Collected mail from customers and brought back to facility for processing and sorting.
  • Distributed parcels and letters across 80-mile daily route of homes and businesses.
  • Obtained signatures for registered, certified and insured mail.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Scanned labels on letters or parcels to confirm receipt.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Delivered mail to residents and business within assigned area.

Claims Adjuster II

BlueCross BlueShield of Iowa
Des Moines, IA
07.2008 - 05.2011
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Maintained accurate documentation of all claim activity within designated system.
  • Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
  • Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
  • Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
  • Evaluated performance metrics regularly; suggested modifications where necessary for increased efficiency.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.

Technical Writer

BlueCross BlueShield of Tennessee Inc.
Des Moines, IA
06.2003 - 05.2008
  • Reviewed and edited technical documents for accuracy, clarity, and grammar.
  • Composed and maintained user manuals, product specifications, installation instructions, quick reference guides, troubleshooting procedures and other related materials.
  • Gathered information from subject matter experts to create technical documentation.
  • Collaborated with internal teams to develop processes and procedures for software applications.
  • Maintained a library of existing technical documents and manuscripts.
  • Analyzed customer feedback to improve product documentation.
  • Proofread documents for accuracy before publication.
  • Edited documents for grammar, clarity, content and formatting.
  • Wrote easy-to-understand user interface text, online help and developer guides.
  • Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
  • Wrote detailed manuals for use and maintenance of claim processing.

Education

Bachelor of Arts - Business Administration

Western State College
Gunnison, CO
05-1995

Skills

  • Motivational Leadership
  • Performance Analysis
  • Conditioning programs
  • Game management
  • Proficient in Microsoft Word
  • Proficient in Excel
  • Proficient in PowerPoint
  • Computer Skills
  • Teamwork and Coordination
  • Strong Work Ethic
  • Attention to Detail
  • Data Entry
  • 10-key calculator
  • Claims Processing
  • Editing
  • Workflow Analysis
  • Technical Writing

Affiliations

  • Home life with 3 dogs
  • Coaching youth aged kids in sports from August thru March the following year each school year (ages 12-18)
  • I also umpire softball for high schools and club teams from March thru October.

References

References available upon request.

Timeline

JH Basketball Coach

Pleasantville Community Schools
10.2023 - Current

Head JV/High School Assistant Volleyball Coach

Pleasantville Community Schools
08.2022 - Current

Rural Mail Carrier

USPS
09.2021 - Current

Rural Carrier Associate

USPS
07.2019 - 09.2021

Kitchen Team Lead

Casey's General Stores
12.2017 - 08.2022

Claims Adjuster II

BlueCross BlueShield of Iowa
07.2008 - 05.2011

Technical Writer

BlueCross BlueShield of Tennessee Inc.
06.2003 - 05.2008

Bachelor of Arts - Business Administration

Western State College

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Kerri Lemmon