Kerri MacKenzie
7740 Red Oak St, North Richland Hills,TX
Summary
Aviation professional with 12+ years of experience at American Airlines, specializing in safety compliance, emergency procedures, crisis management, and premium customer service. Currently serving as a Cabin Safety Instructor, training and mentoring cabin crew while upholding the highest standards of safety and professionalism. Known for adaptability, discretion, and delivering exceptional passenger experiences in fast-paced environments. Seeking to bring leadership, safety expertise, and elevated service to a private aviation crew environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CABIN SAFETY INSTRUCTOR
Flight Safety International
Dallas, TX
02.2026 - Current
- Delivered safety training programs for aviation personnel and industry professionals.
- Conducted performance evaluations during emergency drills and safety exercises.
- Facilitated training in emergency procedures, risk management, and crew coordination.
- Instructed cabin crew on luxury service standards, meal presentation, premium service flow, and elevated passenger experience delivery.
FLIGHT ATTENDANT
American Airlines
Dallas-Fort Worth, TX
08.2014 - Current
- Delivered exceptional customer service across domestic, international, business, and premium cabin operations.
- Maintained expert knowledge of FAA safety procedures, emergency equipment and compliance standards.
- Managed onboard emergency and high pressure situations with professionalism, composure, and sound judgement.
- Exercised strong de-escalation, communication and conflict resolution skills in challenging passenger interactions.
- Collaborated closely with flight crews to ensure passenger safety, comfort, and operational efficiency.
- Performed detailed cabin compliance and safety checks in accordance with federal regulations.
- Experienced operating across narrow body and wide body aircraft, including Boeing 777, 787, 767, and Airbus A321 fleets
- Built strong rapport with passengers through attentive service, adaptability, and professionalism.
REALTOR
Kerri You Home
North Richland Hills, Texas
01.2020 - Current
- Guided clients through complex buying and selling transactions with professionalism and attention to detail.
- Coordinated client meetings, property showings, and scheduling logistics.
- Negotiated contracts and facilitated communication between buyers, sellers and industry professionals.
Education
Real Estate License - Real Estate
Champions School of Real Estate
Fort Worth, TX12-2019
Bachelor of Arts - Sociology & Communications
University of Arizona
Tucson, AZ05-2013
Skills
- Emergency procedures
- Cabin crew training
- Professional discretion
- Leadership and mentorship
- Effective communication
- Organizational skills
- Adaptability under pressure
- Time management techniques
- Customer service excellence
- Safety compliance
- De-escalation and conflict resolution
- Networking and relationship building
- Crew resource management
- Safety training
- FAA compliance
- Risk management
- Team collaboration
Certification
- Corporate Cabin Attendant, FlightSafety International
- Gulfstream G550 Evacuation Specialist
- American Heart Association CPR/AED Adult, Child and Infant First Aid
- Real Estate License, Texas, 2019
- Real Estate License, Arizona, 2013
Volunteer Experience
Served as Secretary and Book Club Chair for a 300+ member organization, coordinating meetings, communications and member events.
Timeline
CABIN SAFETY INSTRUCTOR
Flight Safety International
02.2026 - Current
REALTOR
Kerri You Home
01.2020 - Current
FLIGHT ATTENDANT
American Airlines
08.2014 - Current
Real Estate License - Real Estate
Champions School of Real Estate
Bachelor of Arts - Sociology & Communications
University of Arizona