Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

KERRI MCCAUGHEY

Putnam,CT
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
KERRI MCCAUGHEY

Summary

I am seeking a dynamic career transition from a Medical Assistant to an Administrative role, leveraging my strong organizational skills, attention to detail, and commitment to delivering exceptional customer service. I am excited to apply my diverse healthcare background and administrative acumen to contribute to the efficiency and success of a reputable organization.

Overview

13
years of professional experience
5
years of post-secondary education

Work History

Randstad Professionals US, ( at BCBSRI)
Providence, RI

Support Specialist (Temporary)
11.2022 - Current

Job overview

  • Provide specialized support to clinical staff by responding to member phone calls/member follow-ups
  • Mailing correspondence to plan members
  • Facilitating problem resolution and triage calls to appropriate resource
  • Provide administrative and project support to the department and/or management
  • Run daily/weekly/monthly reports, schedule daily ICT meetings with clinical staff, members, and outside medical team
  • Demonstrates respect, friendliness and willingness to help wherever needed.
  • Participates in team projects, demonstrating an ability to work collaboratively and effectively.
  • Work well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Manages time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Cultivates interpersonal skills by building positive relationships with others.

Elite Handyman Services LLC, s
Putnam, CT

Administrative Assistant
11.2021 - Current

Job overview

  • Using QuickBooks to create estimates and invoices
  • Receive payments from customers and post said payments to current invoices
  • Deposit payments into business account, Filing
  • Scheduling appointments to check out jobs and give free estimates.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Created and maintained databases to track and record customer data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

UMMHC - Harrington Physician Services
Southbridge, MA

Nationally Certified Medical Assistant
05.2022 - 08.2022

Job overview

  • Coordinated clinic flow, monitored and provided education for patients on health and wellbeing, and delivered comprehensive clinical, technical, and administrative healthcare service support
  • Conducted pre-visit planning for patients, documented information in electronic health records, and supported in-office procedures, including patient exams.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Measured patient spirometry.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Prepared lab specimens for diagnostic evaluation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Taught patients about medications, procedures, and care plan instructions.
  • Measured patient pulse oximetry.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Completed EKGs and other tests based on patient presentation in office.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Complete Staffing Solutions Inc.
Auburn, MA and Putnam, CT, MA

Nationally Certified Medical Assistant (Temporary)
07.2020 - 01.2022

Job overview

  • Coordinated clinic flow, monitored and provided education for patients on health and wellbeing, and delivered comprehensive, clinical, technical, and administrative health care service support
  • Conducted pre-visit planning for patients, documented information in electronic health records, and supported in-office procedures, including patient exams.
  • Measured patient pulse oximetry.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Center for Bone and Joint Care, ECHO |CHR, Norwich and Putnam
, CT

Nationally Certified Medical Assistant
10.2017 - 07.2020

Job overview

  • In consecutive roles, managed client service, including electronic medical records, prescription refills, and medication reconciliation
  • Conducted client care procedures, took vital signs, roomed patients, and did venipuncture blood draws
  • Performed supervised urine drug screens and took oral mouth swabs for drug testing
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient spirometry.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.

The Kent Center| Buttonwoods Group Home
Warwick, RI

Nationally Certified Medical Assistant/Residential Treatment Worker/Residential Relief Worker
01.2017 - 05.2018

Job overview

  • Conducted client care procedures, took vital signs, and roomed patients
  • Medication supervision and note entry into echo vhr
  • Prepared meals for residents
  • Managed laundry and errands.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

UCONN Health| Lifespan Physician Group, Inc, Z Primary Care | RI & CT

Nationally Certified Medical Assistant
01.2015 - 05.2017

Job overview

  • In consecutive roles, conducted medical administration functions, including patient history management via EPIC, prescription refill requests, and appointment scheduling
  • Performed client care procedures, took vital signs, performing EKGs, spirometry, eye exams, hearing tests, urine pregnancy tests, dipsticks, rapid flu testing, and administered injections.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient spirometry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Completed EKGs and other tests based on patient presentation in office.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Lincoln Technical Institute
Lincoln, RI.

Medical Assistant Instructor
07.2013 - 06.2014

Job overview

  • Conducted clinical simulations and provided feedback for each individual student.
  • Evaluated students' competencies through written assignments and examinations.
  • Provided immediate and constructive feedback to students individually and as group.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
  • Supervised students when administering medications to maintain patient safety.

University Medicine Foundation
Providence, RI

Medical Secretary
04.2012 - 07.2013

Job overview

  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Advantage Technical Resourcing, CVS Minute Clinic
Cumberland, RI

Patient Support Specialist (Temporary)
10.2011 - 01.2012

Job overview

  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.

David A. Carcieri
North Providence, RI

Nationally Certified Medical Assistant (Temporary)
07.2011 - 10.2011

Job overview

  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Healthcare, Women & Infant’s Women’s GYN Oncology
Providence, RI

Nationally Certified Medical Assistant (Temporary)
02.2011 - 06.2011

Job overview

  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Measured patient spirometry.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Sterling Medical Corporation, DOD Naval Branch Health Clinic
Groton, CT

Nationally Certified Medical Assistant (Temporary)
03.2010 - 09.2010

Job overview

  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared lab specimens for diagnostic evaluation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed EKGs and other tests based on patient presentation in office.
  • Taught patients about medications, procedures, and care plan instructions.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Measured patient spirometry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Measured patient pulse oximetry.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Community College of Rhode Island
Warwick, RI

Associate of Arts from Social Services
02.2023 - Current

Quinebaug Valley Community College
Danielson, CT

Certificate from Pharmacy Technician
02.2022 - 05.2022

CCAR Recovery Coach Academy
Hartford, CT

Certificate from Recovery Support Specialist
11.2019 - 11.2019

National Healthcareer Association
Leawood, KS

National Certification from Clinical Medical Assistant
08.2017 - 09.2017

University Overview

  • Continuing education in Clinical Medical Assisting
  • Have to renew every (2) years, due for renewal in September 2023

University of Phoenix
Tempe, AZ

Associate of Arts from Healthcare Administration
02.2008 - 07.2010

Katharine Gibbs School
Providence, RI

Certificate from Administrative Medical Assistant
12.1997 - 06.1999

Skills

  • Basic computer literacy skills
  • Ability to work with a team and independently
  • Good interpersonal skills
  • The ability to multi-task
  • Experienced in all Microsoft Office programs
  • Strategic planning and scheduling skills
  • Ability to work in a collaborative environment
  • Conflict resolution skills
  • Time management skills and workload prioritization skills
  • Excellent written and verbal communication skills and excellent organizational skills
  • Data analysis
  • Strong attention to detail and accuracy
  • Medical Transcription
  • Willingness to learn new things, Quick learner
  • Answering multi-line phones
  • Customer service skills
  • Data entry (alphanumeric, numeric)
  • Typing 40 wpm
  • Ability to maintain confidentiality
  • Appropriate and professional telephone etiquette
  • Self-starter, Ability to take initiative
  • Empathetic and understanding with a pleasant personality and a go-getter attitude
  • Detail-oriented with demonstrated ability to follow through and complete tasks
  • Experience in office procedures such as scanning, filing, faxing, copying, ordering supplies, and scheduling appointments
  • Formatting/Creating letters, memos, correspondence, bar graphs, pie charts
  • Excel Spreadsheets
  • Business Writing
  • Data Entry Documentation
  • Back Office Operations
  • Advanced MS Office Suite Knowledge
Availability
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Timeline

Community College of Rhode Island

Associate of Arts from Social Services
02.2023 - Current

Support Specialist (Temporary)

Randstad Professionals US, ( at BCBSRI)
11.2022 - Current

Nationally Certified Medical Assistant

UMMHC - Harrington Physician Services
05.2022 - 08.2022

Quinebaug Valley Community College

Certificate from Pharmacy Technician
02.2022 - 05.2022

Administrative Assistant

Elite Handyman Services LLC, s
11.2021 - Current

Nationally Certified Medical Assistant (Temporary)

Complete Staffing Solutions Inc.
07.2020 - 01.2022

CCAR Recovery Coach Academy

Certificate from Recovery Support Specialist
11.2019 - 11.2019

Nationally Certified Medical Assistant

Center for Bone and Joint Care, ECHO |CHR, Norwich and Putnam
10.2017 - 07.2020

National Healthcareer Association

National Certification from Clinical Medical Assistant
08.2017 - 09.2017

Nationally Certified Medical Assistant/Residential Treatment Worker/Residential Relief Worker

The Kent Center| Buttonwoods Group Home
01.2017 - 05.2018

Nationally Certified Medical Assistant

UCONN Health| Lifespan Physician Group, Inc, Z Primary Care | RI & CT
01.2015 - 05.2017

Medical Assistant Instructor

Lincoln Technical Institute
07.2013 - 06.2014

Medical Secretary

University Medicine Foundation
04.2012 - 07.2013

Patient Support Specialist (Temporary)

Advantage Technical Resourcing, CVS Minute Clinic
10.2011 - 01.2012

Nationally Certified Medical Assistant (Temporary)

David A. Carcieri
07.2011 - 10.2011

Nationally Certified Medical Assistant (Temporary)

Healthcare, Women & Infant’s Women’s GYN Oncology
02.2011 - 06.2011

Nationally Certified Medical Assistant (Temporary)

Sterling Medical Corporation, DOD Naval Branch Health Clinic
03.2010 - 09.2010

University of Phoenix

Associate of Arts from Healthcare Administration
02.2008 - 07.2010

Katharine Gibbs School

Certificate from Administrative Medical Assistant
12.1997 - 06.1999

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KERRI MCCAUGHEY