Kerri McLain
Aurora,CO
Summary
Proactive leader skilled in employee training and customer relations. Demonstrates strong problem-solving abilities and time management, driving operational success and fostering a collaborative team environment.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
America's Best Contacts and Glasses
Aurora, CO
10.2022 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on store policies and procedures effectively.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Assisted with scheduling appointments and maintaining patient records.
- Performed initial patient screening by obtaining medical history, verifying insurance information and completing paperwork.
- Operated diagnostic equipment, including autorefractors and visual field testers.
- Educated patients on proper contact lens care and eyewear maintenance.
Orthodontic Assistant
Arapahoe Orthodontics
Aurora, Colorado
08.2021 - 10.2022
- Assisted orthodontist in applying braces and other dental appliances.
- Prepared treatment rooms and sterilized instruments for patient procedures.
- Managed patient records using electronic health record systems effectively.
- Educated patients on proper oral hygiene and orthodontic care techniques.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Took radiographs and photographs for patient records.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Ordered supplies for the office as needed.
Home Care Provider
Senior Helpers
Englewood, Colorado
01.2021 - 08.2021
- Assisted clients with daily living activities to promote independence and comfort.
- Developed and maintained strong relationships with clients and their families.
- Monitored client health and reported changes to healthcare professionals.
- Maintained clean and well-organized environment for client happiness and safety.
Skills
- Customer service
- Employee training
- Staff scheduling
- Time management
- Effective communication
- Performance evaluation
- Problem solving
- Sales expertise
Timeline
Assistant Store Manager
America's Best Contacts and Glasses
10.2022 - Current
Orthodontic Assistant
Arapahoe Orthodontics
08.2021 - 10.2022
Home Care Provider
Senior Helpers
01.2021 - 08.2021
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