Kerri McPeeks
Sarasota,FL
Summary
Energetic and results driven individual with fifteen years of experience in the restaurant industry. Seeking an opportunity that allows me to use my strengths in team building, operational efficiency, and revenue growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Managing Partner and Area Coach
Glory Day's Grill
07.2019 - Current
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates by fostering a supportive work environment.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Assistant Manager
Glory Day's Grill
05.2018 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supported Managing Partner to ensure a cohesive work environment
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Manager
Lee Roy Selmon's Restaurant
01.2012 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Server
Lee Roy Selmon's Restaurant
11.2009 - 01.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Administrative Assistant
DOS Imaging
11.2007 - 11.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Routed service technicians
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Teacher
Julie Rohr Academy
08.2004 - 10.2007
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
Bachelor of Arts - Elementary Education
University of South Florida
Tampa, FLSkills
- Revenue Growth
- Strategic Planning
- Operations Management
- Financial reporting understanding
Certification
Certified Food Safety Manager-Exp. 2029
Certified Food Safety Proctor-Exp. 2025
Timeline
Managing Partner and Area Coach
Glory Day's Grill
07.2019 - Current
Assistant Manager
Glory Day's Grill
05.2018 - 07.2019
Assistant Manager
Lee Roy Selmon's Restaurant
01.2012 - 05.2018
Server
Lee Roy Selmon's Restaurant
11.2009 - 01.2012
Administrative Assistant
DOS Imaging
11.2007 - 11.2009
Teacher
Julie Rohr Academy
08.2004 - 10.2007
Bachelor of Arts - Elementary Education
University of South Florida
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