Summary
Overview
Work History
Education
Skills
Timeline
Generic

KERRI MENDRES

North Fort Myers,FL

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Business Assistant

Heartland Dental
11.2023 - Current
  • Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
  • Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
  • Manage front desk duties as in answering phones, verifying insurance, office email, checking in and out patients, collection of payment from patients and insurance companies.
  • Schedule patient appointments, building maintenance appointments and work with Heartlink.
  • OSHA Coordinator for our office. Attend monthly virtual meetings, get staff update with certifications and maintain the office to meet compliance regulations.
  • Experience with Dentrix software.
  • Run morning huddle.
  • Open and close the office.
  • Boosted company reputation with excellent customer service while addressing inquiries and resolving issues promptly.
  • Engaged with customers to build business relationships.
  • Optimized workflow management through effective prioritization of tasks, delegation of responsibilities, and follow-up on progress.
  • Advanced employee skill sets through comprehensive training programs tailored to individual needs.

Front Desk Receptionist

Pediatric Dentistry
09.2022 - Current
  • Handled customer complaints and resolved issues expediently and professionally
  • Protected confidential guest and business information
  • Kept front of house clean and orderly
  • Verified guest payment and contact information
  • Fielded incoming telephone calls to answer questions, direct callers and take messages for staff
  • Greeted, assisted and directed visitors with professional attitude
  • Operated telephone switchboard to take messages and schedule appointments.

Front Desk Receptionist

Coast Dental
09.2020 - 12.2020
  • Maintained schedule of appointments by notifying staff of arrivals and upcoming meeting times
  • Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
  • Tracked various business metrics and information using Excel spreadsheets
  • Verify insurances
  • Billing and claims
  • End of day production for the office
  • Open and close office
  • Float to multiple locations.

Operator

Tomahawk Construction
02.2018 - 09.2020
  • Operate off road equipment
  • Maintain production to keep employees operating
  • Keep safe and clean operating conditions
  • Run our on road dump trucks ticket booth.

Private Care Aide

Milly Singletary
01.2010 - 04.2011
  • Supported personal needs and handled meal preparation and light cleaning
  • Protected patients from direct harm or infection risks by practicing universal precautions
  • Helped patients with mobility needs, including toileting and transport for scans or procedures
  • Supported individuals' personal hygiene by helping with basic tasks
  • Improved patient care and outcomes through close collaboration with healthcare team
  • Maintained schedules for medical and social needs, including transporting clients to appointments
  • Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals.

Home Health Aide

Fort Myers Employment Agency
05.2008 - 10.2010
  • Helped home-bound individuals maintain dignity by assisting with personal hygiene and care needs
  • Improved client nutrition by carefully monitoring and preparing specialized diets
  • Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs
  • Identified issues with home environments through continuous monitoring, documenting, and reporting concerns
  • Assisted clients with taking medication on time by arranging schedules and reminders
  • Protected clients during transfers between seating, beds, and wheelchairs
  • Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance
  • Massaged patients and applied liniment, alcohol rubs, or heat-lamp stimulation
  • Managed well-organized schedule of rest, activity and social needs
  • Updated records continuously with patient vitals, behaviors and symptoms
  • Avoided dangerous bed sores and new infections through constant attention to patient needs
  • Supported individuals with advanced Alzheimer's and Parkinson's.

Front Desk Receptionist

Florida Urology
05.2006 - 11.2008
  • Maintained schedule of appointments by notifying staff of arrivals and upcoming meeting times
  • Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
  • Took on additional administrative tasks and clerical support
  • Input and classified business data for storage, retrieval, and archiving
  • Coordinated master calendar, including scheduling appointments, meetings and events for staff
  • Maintained concise conference room calendar and prepped designated meeting areas
  • Collected payments for services and updated accounts to reflect new balances
  • Scheduled courier pick-ups and overnight deliveries
  • Protected confidential guest and business information
  • Organized pick-up and delivery of outgoing mail
  • Ordered, received, and restocked supplies for office team
  • Kept office appearance and front desk clean and orderly
  • Greeted people upon arrival and provided directions to specific destinations
  • Boosted office efficiency, delivering first-rate administrative support to all staff
  • Managed mail, packages, and courier deliveries in and out of office
  • Supported customers with prompt answers and personalized support
  • Operated telephone switchboard, providing information, taking messages and scheduling appointments.

Education

Cybersecurity Boot Camp - Cybersecurity -

University of South Florida
Cape Coral, FL
04.2023

Diploma -

North Fort Myers High School
Ft Myers, FL
05.2004

Certificate for Medical Secretary High Tech -

North
Cape Coral, FL
05.2004

Skills

  • Clerical support
  • Microsoft Office
  • Guest relations
  • Complex problem-solving
  • Strong communication
  • Analytical thinking
  • Client Relationship Building
  • Customer Service
  • Calendar Management
  • Payment Processing

Timeline

Business Assistant

Heartland Dental
11.2023 - Current

Front Desk Receptionist

Pediatric Dentistry
09.2022 - Current

Front Desk Receptionist

Coast Dental
09.2020 - 12.2020

Operator

Tomahawk Construction
02.2018 - 09.2020

Private Care Aide

Milly Singletary
01.2010 - 04.2011

Home Health Aide

Fort Myers Employment Agency
05.2008 - 10.2010

Front Desk Receptionist

Florida Urology
05.2006 - 11.2008

Cybersecurity Boot Camp - Cybersecurity -

University of South Florida

Diploma -

North Fort Myers High School

Certificate for Medical Secretary High Tech -

North

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