Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kerri Miller

Stillwater,OK

Summary

Efficient Warranty Administrator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in claims processing, policy enforcement, and customer service management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth warranty operations and client satisfaction. Skilled in handling complex insurance claims and policy processing with experience in navigating through various insurance software systems. Demonstrates strong analytical skills, adept at interpreting policies and efficiently resolving claims to the satisfaction of all parties involved. Known for maintaining high accuracy levels in document processing and data entry, contributing to streamlined operations and improved customer service outcomes. Continuously seeks ways to optimize workflows and enhance team productivity, leading to more efficient claim resolution processes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Warranty Administrator

Anderson Auto Group
Grand Island, NE
07.2012 - 07.2025
  • Assisted in creating standard operating procedures for processing warranty requests.
  • Generated reports on warranty performance metrics including turnaround times and resolution rates.
  • Monitored warranty costs, identifying areas for cost savings opportunities.
  • Reviewed and processed warranty claims to ensure accuracy of all information.
  • Provided technical support to customers regarding product warranties and returns.
  • Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
  • Resolved discrepancies in warranty coverage for customers.
  • Collaborated with team members on special projects as needed.
  • Compiled data from various sources into meaningful reports that could be used by management for decision making purposes.
  • Ensured compliance with applicable laws governing consumer protection rights when dealing with warranty claims.
  • Coordinated with internal departments such as sales, engineering, and finance to ensure accurate handling of all warranty claims.
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Stayed up to date on factory announcements and recalls.
  • Resubmitted rejected warranty claims and received authorization for write-offs.
  • Followed up on payments for outstanding claims.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Handled modification and updating of policies.
  • Collaborated with fellow team members to manage large volume of claims.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation

Paraeducator, Special Education

Central City Public schools
Central City, NE
05.2009 - 07.2012
  • Provided additional support during state testing periods including administering tests, monitoring time limits and assisting with accommodations when necessary.
  • Participated in professional development workshops related to special education topics such as autism spectrum disorder, dyslexia or attention deficit hyperactivity disorder.
  • Created lesson plans based on curriculum objectives outlined by district standards.
  • Monitored student progress and provided feedback to parents and school administrators on their academic performance.
  • Maintained accurate records of student attendance, grades, assessments and other relevant information according to district requirements.
  • Facilitated group activities designed to promote communication, problem solving, self-advocacy and independent living skills among special needs students.
  • Provided one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
  • Supervised field trips for special education classes ensuring safety at all times while providing educational opportunities outside the regular classroom setting.
  • Encouraged participation from all students by using positive reinforcement techniques.
  • Supported classroom teachers in creating a positive learning environment for all students.
  • Attended IEP meetings, developed intervention strategies and communicated results to faculty members.
  • Communicated affirmatively and promoted positive attitudes with every student.
  • Collaborated with teacher to develop personalized and successful learning strategies.
  • Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
  • Improved behavior with modification and positive reinforcement techniques.

Education

High School Diploma -

Centura Public High School
Cairo, NE
05-1998

Skills

  • Warranty processing
  • Claims evaluation
  • Data reporting
  • Customer support
  • Team collaboration
  • Problem solving
  • Effective communication
  • Time management
  • Records management
  • Warranty management
  • Claims processing
  • Records maintenance
  • Claim processing
  • Recordkeeping skills
  • Automotive industry expertise
  • Paperwork coordination
  • Warranty administration
  • Warranty claims processing
  • Team management
  • Data entry
  • Account management expertise

Affiliations

  • Likeable and adaptable
  • Quick and willing to learn
  • dependable and hardworking
  • people friendly
  • Self motivated
  • works well with others

References

References available upon request.

Timeline

Warranty Administrator

Anderson Auto Group
07.2012 - 07.2025

Paraeducator, Special Education

Central City Public schools
05.2009 - 07.2012

High School Diploma -

Centura Public High School

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