Over 25 years of experience. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
I managed the acquisition of 70+ clients to boost retention, repeat purchases, and expansion.
• By implementing employee engagement programs and leveraging my industry expertise, I delivered exceptional results and exceeded client expectations.
• I streamlined processes to reduce costs and increase operational efficiency.
• I provided expert advice, guidance, and executive coaching to support significant projects and resolve complex employee issues.
As a trusted advisor to C-suite executives, I offered guidance on complex business issues and decision-making processes.
• I facilitated executive workshops, fostering collaboration and creative problem-solving among participants.
• I led cross-functional teams in developing innovative solutions for clients facing unique challenges or roadblocks.
• I mentored junior team members, guiding best practices in management consulting and professional development.
I built and maintained strong relationships with clients at all levels of the organization, ensuring ongoing support and satisfaction.
• I successfully managed high-profile projects from concept to completion, ensuring deadlines were met and deliverables exceeded expectations.
• I implemented forward-thinking initiatives to improve employee engagement and enhance customer loyalty programs.
• I gathered and analyzed customer feedback to inform product and service improvements and guided marketing and sales strategies to reach new customers and increase revenue.
• I evaluated the client's talent landscape, identifying key strengths, weaknesses, opportunities, and strategic recommendations.
I demonstrated high initiative, creativity, and confidence while tackling complex tasks.
• I am continuously learning and committed to improving my analytical, problem-solving, and communication skills.
• I am self-motivated, adaptable, and proficient in learning new concepts quickly and efficiently.
• I have a proven ability to develop and implement creative solutions to complex problems, ensuring optimal productivity and profitability.
As a skilled leader, I have sold TalentKeepers' assets and secured employment for all employees while playing a critical role in mergers and acquisitions, including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
• My consultative sales approach has helped me identify clients' needs and recommend multifaceted solutions despite resistance to change.
• With investments up to $600,000 - $1M, I have delivered seamless implementations while actively managing ongoing client partnerships and developing new business opportunities with other Fortune 1000 organizations.
• I have developed innovative sales and marketing strategies to facilitate business expansion while executing strategic partnerships.
• Negotiating favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives,
I have formulated and executed strategic initiatives to improve product offerings.
• By implementing 40+ efficient processes and systems, I streamlined operations, increasing productivity and cost savings by 30%.
• I have cultivated a company-wide culture of innovation and collaboration and championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
• Identifying competitor trends and pursuing business development opportunities to grow the organization and increase revenue, I have guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
I have driven revenue growth by successfully launching new products and services to meet customer needs and created and published thought leadership initiatives by authoring articles, whitepapers, or research reports on topics related to executive advising within the industry.
• As a leader, I have overseen day-to-day operations across multiple departments, ensuring prompt delivery of projects and streamlined workflows.
• I have formulated strategic plans aligned with the company vision, setting achievable short and long-term goals to drive growth and profitability.
• Promoting a positive corporate culture by implementing employee engagement programs that recognize achievement and foster team collaboration. I have mentored team members by sharing knowledge, offering guidance, and providing constructive feedback, fostering a culture of continuous learning and development within the organization.
• I have overseen business-wide changes to modernize procedures and organization, collaborated with legal, accounting, and other professional teams to review and maintain compliance with regulations, and made large-scale financial decisions, supervising company spending to reduce material losses and maximize profits.
Representing the organization at industry conferences and events, I have established and maintained strong relationships with customers, vendors, and strategic partners.
• Demonstrating leadership skills in managing projects from concept to completion, I have shown high initiative and creativity while tackling complex tasks and worked effectively in fast-paced environments.
• Cultivating interpersonal skills by building positive relationships with others, I have acted as a team leader in group projects, delegating tasks and providing feedback.
• I have developed and maintained courteous and effective working relationships, been adaptable and proficient in learning new concepts quickly and efficiently, and proved successful working within tight deadlines and a fast-paced environment.
I have worked well in a team setting, providing support and guidance, and have been organized and meticulous with a strong work ethic.
• With excellent verbal and written communication skills, I have applied effective time management techniques to meet tight deadlines and developed strong communication and organizational skills through working on group projects.
As an Operational Effectiveness Leader and Mentor in the Orlando office, I successfully reduced costs by 20% and increased efficiency.
• My exceptional skills were recognized when I was rated as the top mentorship advisor, associate pay/evaluation champion, and business group-staffing sponsor.
• I designed a comprehensive project manager toolbox for new managers, and I constructed and implemented 15 training programs for new hires and ongoing administration.
I trained and coached team members to resolve system malfunctions, and I led offshore outsourcing initiatives while maintaining quality standards and limiting domestic associate impact.
• Additionally, I developed and executed a manager new hire program, which resulted in a significant reduction in time to proficiency.
• My proactive approach to customer service resulted in delivering tailored solutions that surpassed clients' expectations.
My strategic networking techniques facilitated business growth.
• I delegated tasks to existing support team members and used online tools to help solve complex business issues, which resulted in streamlined operations and cost savings.
• I recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
• I managed accounts to retain existing relationships and grow the share of business, providing comprehensive reports on account performance.
• I built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• I handled complaints with ease, providing appropriate solutions and alternatives within appropriate timeframes, and I followed up to achieve resolution.
• My leadership skills were evident in the team meetings I led, which were focused on continuous improvement, fostering an environment of open dialogue and constructive feedback among team members.
I partnered with business leaders to deliver services that supported company objectives and were consistent with corporate values.
• I resolved problems with high-profile customers to maintain relationships and increase the return customer base.
• I engaged in product training and demonstrations to raise awareness and revenues.
By implementing new processes to streamline workflow and improve overall efficiency within the team, I supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• I streamlined internal communication processes, resulting in more efficient collaboration between team members and improved client outcomes.
• I organized daily workflow and assessed staffing to provide optimal service.
• My training of new employees on company policies, procedures, and best practices ensured seamless integration into the team dynamic.
• I collaborated with upper management to implement continuous improvements and exceed team goals.
Establishing trust with clients through consistent follow-up and a commitment to understanding their unique business needs was a key strength of mine.
• I demonstrated strong organizational and time management skills while managing multiple projects, paying attention to detail while completing assignments.
• I gained strong leadership skills by managing projects from start to finish, exercising leadership capabilities by successfully motivating and inspiring others.
I used critical thinking to break down problems, evaluate solutions, and make decisions, applying effective time management techniques to meet tight deadlines.
• My proven ability to learn quickly and adapt to new situations allowed me to demonstrate a high level of initiative and creativity while tackling difficult tasks.
Project Management Professional (PMP)
System Development Life Cycle (SDLC)
PMLP