Kerri Panico
Bristol
Summary
Dynamic administrative professional with a proven track record at STEMPilot, Inc., excelling in customer onboarding and data management. Adept at cross-functional collaboration and maintaining confidentiality, I effectively streamline processes and enhance team productivity. Skilled in Microsoft Office and committed to delivering exceptional customer service while supporting HR initiatives and staff training.
Overview
10
10
years of professional experience
Work History
Administrative Assistant/ Sales and Customer Relations
STEMPilot, Inc
Waterbury
03.2022 - Current
- Onboarding customers by processing incoming orders, scheduling professional development training, and making sure the appropriate material is given to the school.
- Manage email blasts.
- Update and create educational content such as manuals, curricula, videos, PowerPoints, worksheets, etc.
- Quote potential customers with the correct price, and provide a product description of everything that is included with our products before purchasing.
- Process orders and invoices using accounting software
- Educate teachers and schools on how to use flight simulators and drone kits.
- Screen phone calls and emails for executives, providing accurate information, or redirecting inquiries to appropriate staff members.
- Assist with the onboarding process of new employees by preparing the necessary paperwork and coordinating orientation sessions.
- Handle sensitive information with utmost confidentiality, while maintaining data integrity at all times.
- Support the HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria, before forwarding them to hiring managers for further evaluation.
- Manage and update company databases, ensuring the accuracy and completeness of information.
- Respond to inquiries from clients/customers in a timely manner, providing accurate information, or directing them to the appropriate department/personnel for assistance.
- Collaborate with cross-functional teams on special projects and initiatives, such as process improvement initiatives or system implementations and upgrades.
- Demonstrate proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents, spreadsheets, presentations, and reports efficiently and accurately.
- Provide administrative support to the executive team, including scheduling meetings and managing calendars.
Clubhouse/ Unit Director
Boys and Girls Club of Bristol
Bristol
02.2021 - 03.2022
- Created staff schedule.
- Created and managed the clubhouse's daily schedule.
- Delegated work to staff, setting priorities and goals.
- Managed and organized licensed space.
- Communicated with parents using email, phone calls, and the Remind app.
- Updated state childcare license board and flies.
- Created and implemented age-appropriate lesson plans.
- Advisor for age-appropriate educational programs.
- Filed and organized paperwork.
- Monitored compliance with health and safety regulations, ensuring a safe work environment.
Youth Development Professional
Boys and Girls Club of Bristol
Bristol
09.2019 - 02.2021
- Cared for children ages 5 years to 11 years.
- Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
- Assisted the clubhouse director in the everyday operations of the school-based clubhouse.
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Documented actions and incidents associated with youth program participants.
- Developed and facilitated educational programs focused on life skills, health education, conflict resolution, and other relevant topics.
Substitute Teacher/ Floater
Imagine Nation, A Museum Early Learning Center
Bristol
05.2015 - 07.2017
- Provided classroom instruction outlined in teacher's lesson plans.
- Took attendance and maintained attendance records during period as substitute.
- Implemented classroom rules to maintain order and discipline.
- Encouraged positive behavior among students through effective communication techniques.
- Fostered a positive learning environment that promoted mutual respect.
- Provided instruction and guidance to students in the absence of a regular teacher.
Education
A.S. - Business Administration
TUNXIS COMMUNITY COLLEGE
Farmington, CT06.2019
A.S. - Early Childhood Education
TUNXIS COMMUNITY COLLEGE
Farmington, CT12.2015
Skills
- Order processing
- Data entry
- Customer onboarding
- Meeting scheduling
- Problem solving
- Time management
- Cross-functional collaboration
- Confidentiality management
- Computer proficiency
- Excel spreadsheets
- Administrative operations
- Self-starter
- Team collaboration
- Workers' compensation knowledge
- Records management systems
- Dedicated team player
- Verbal and written communication
- Tech-Savvy
- Report preparation
- Documentation and reporting
- Appointment scheduling
- Microsoft Office
- Email marketing
- Google drive
- Google drive and classroom
- Database management
- Customer service
- Attention to detail
- Writing and editing
- Administrative skills
- Employee handbooks
- HR policies
- Human resources standards
- Staff education and training
- Resume screening
- Training support
- New hire orientation
- Background checks
- Onboarding processes
Volunteer Experience
- Environmental Learning Centers of Connecticut, Bristol, CT, Office Volunteer, 05/01/18, 10/01/19, Entered Summer Camp applications and membership applications, Assisted in event prep, Assisted in educational activities, Answered general questions about programs and transferred phone calls, Organized and filed paperwork, Mailed letters, Operated copying machine, Made copies and scan files
- Bristol Soccer Club, Bristol, CT, Volunteer Photographer, 05/01/15, 05/01/18, Photographed children on a local soccer team, Edited photos, Created slideshow videos for parents and families, Assisted soccer coaches when needed
- Imagine Nation, A Museum Early Learning Center, Bristol, CT, Museum and Office Volunteer, 06/01/14, 08/01/17, Assisted with educational activities and event preparations, Fed and cared for the animals, Answered general public questions about the preschool and museum, Organized and filed paperwork
Timeline
Administrative Assistant/ Sales and Customer Relations
STEMPilot, Inc
03.2022 - Current
Clubhouse/ Unit Director
Boys and Girls Club of Bristol
02.2021 - 03.2022
Youth Development Professional
Boys and Girls Club of Bristol
09.2019 - 02.2021
Substitute Teacher/ Floater
Imagine Nation, A Museum Early Learning Center
05.2015 - 07.2017
A.S. - Business Administration
TUNXIS COMMUNITY COLLEGE
A.S. - Early Childhood Education
TUNXIS COMMUNITY COLLEGE
Similar Profiles
Jo GayJo Gay
Director at Urbane Sojourners LimitedDirector at Urbane Sojourners Limited
Sumaaiya RahmanSumaaiya Rahman
Research Intern at icddr,bResearch Intern at icddr,b
Barbara PerkinsBarbara Perkins
Family Manager at Self-employeedFamily Manager at Self-employeed
Rosanna BoersmaRosanna Boersma
Volunteer at Life Masteries InstituteVolunteer at Life Masteries Institute
Alma PalaciosAlma Palacios
Customer Relations/Administrative Assistant at Total Maintenance GroupCustomer Relations/Administrative Assistant at Total Maintenance Group