Kerri Patrick Donelan
Sherman,USA
Summary
Capable and dedicated certified navigator for Illinois Health Insurance and patient services specialist at a Federally Qualified Health Center with experience in patient management, practiced in working collaboratively with medical staff to provide optimal patient care, and proficient at communication and developing strong patient relationships. Compassionate Patient Services Specialist known for high productivity and efficient task completion. Possess specialized skills in patient communication, appointment scheduling, and medical billing. Excel at empathy, active listening, and conflict resolution, ensuring positive patient experiences and streamlined office operations.
Overview
14
14
years of professional experience
Work History
Patient Services Specialist
Southern Illinois University FCM
03.2023 - Current
- Certified navigator for Illinois Health Insurance Marketplace
- Proficiency in assisting patients in applying for Medicaid and purchasing insurance through the State Insurance Exchange Marketplace
- Assist patients in completing application and inform patients of required person financial statements and documents needed for financial assistance
- Enforce and implement federal and state rules and regulations regarding eligibility for patients who need insurance
- Perform assessments for Federal Qualified Health Center financial assistance programs
- Review patients’ applications and financial statements and following the process for Means Testing
- Keep detailed records to include patient’s application for assistance and patient’s financial statements
- Prepare weekly and monthly reports for Administrator to include numbers of applications reviewed, numbers approved, and numbers of patients who qualify for plans by percentage of poverty level
- Meet with patients to collect on accounts and discuss payment options
- Up to date on Illinois Breast and Cervical Cancer Program, Local Health Departments, food resources, and housing resources
- Ability to communicate with patients and families dealing with a crisis
- Scan Documents for 11 years
- Organize faxes for 11 years
Certified Medical Assistant
Southern Illinois University OBGYN
08.2014 - 03.2023
- Proven proficiency in a wide range of clinical and administrative responsibilities including coordination of health care needs of patients with other staff members
- Assisted closely with my supervisor to develop 4 brand new clinic locations over the past 6 years
- Developed, organized, and ordered inventory, equipment, and log books for 4 clinic areas
- Organize and prepare for clinical audits for 6 years by checking all inventory for expiration dates and correct placement within the clinic
- Checked logs for clinic and clerical areas to make sure they are up to date
- Made sure we were HIPPA and OHSA compliant
- Checked all equipment for preventative maintenance tags
- Responsible for communication with building administration for 6 years
- Greet and prepare patients for the health care provider while maintaining a positive and caring attitude
- Perform administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, billing, and patient registration for 6 years
- Trained new employees and assisted in the creation of a training manual for new CMAs for 8 years
- Created policy for sterilizer and sterilizer maintenance
- Assisted my nurse administrator in completing reports for outstanding charges for 6 years
- Communicated with building managers to request repairs and maintenance for 6 years
- Taking medical histories and maintaining patient medical records for 8 years
- Provides patients with basic instruction and information regarding examination procedures for 8 years
- Managing inventory and maintain stocks of medical supplies as necessary in the exam rooms for 8 years
Team Leader
Memorial Medical Center
09.2010 - 02.2015
- As the point of contact for all team members on my team and a key member of an interdisciplinary healthcare system, assisted in the management of the patient nutrition program
- In delivering quality food service to patients, duties included: Ensured department works collaboratively with dietitians and professional staff to ensure that menu and department polices conform to nutritional standards and are in regulatory compliance
- Demonstrated leadership, initiative and creativity in working with food services employees to achieve the daily goals and tasks
- Interacted with patients by explaining the nutrition program, collected personal preferences, and recorded meal requests and personnel preferences into system
- Prepared patient areas for trays prior to meals and deliver the appropriate tray to each patient
- Maintained proper levels of office and menu supplies
- Prepared and distributed reports, such as meal tallies, patient diet lists, and nourishment lists
- Ensured safety and sanitation meets established policies and regulations
Education
Bachelors of Integrative Studies - psychology and sociology
Southern IL University
ILCertified Medical Assistant -
Midwest Technical Institute
ILSkills
- Records Management
- Customer Services
- Strategic Planning
- Office Management
- Excel experience
- Medical Office Procedures
- Certified in CPR and First Aid
- Appointment scheduling
- Patient confidentiality
- Healthcare
- Insurance verification
- Registration management
- Conflict resolution
- Multitasking and organization
- Training coordination
- Patient feedback management
- Relationship building
- HIPAA compliance
- Customer service
- Friendly and outgoing
- Health insurance knowledge
- Electronic health records
- Admitting coordination
- Team collaboration
- Phone and email etiquette
- Regulatory compliance
- Medical terminology
- Insurance company billing
- Customer follow-up
- Work quality evaluation
- Quality assurance
- Intake assessment
- Insurance billing
- Verbal and written communication
- Strong empathy
- Records maintenance
Timeline
Patient Services Specialist
Southern Illinois University FCM
03.2023 - Current
Certified Medical Assistant
Southern Illinois University OBGYN
08.2014 - 03.2023
Team Leader
Memorial Medical Center
09.2010 - 02.2015
Bachelors of Integrative Studies - psychology and sociology
Southern IL University
Certified Medical Assistant -
Midwest Technical Institute
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