Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kerri Peterson

Snoqualmie,WA

Summary

A seasoned self-driven operations and program manager with extensive global experience in executive support, program management, business operations, and event management with a dedication to fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Executive Sponsorship Program, Senior Program Manager

F5
09.2018 - 05.2023
    • Implemented and owned the company's first formal Executive Sponsorship Program (ESP)
    • Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives
    • Developed innovative solutions to complex problems, resulting in improved program performance.
    • Prepared annual data to determine metrics for operational performance.
    • Developed criteria and processes to capture and report program and operations successes
    • Created resources to drive efficiency and deliver clear communications
    • Demonstrated ability to summarize and apply data into presentation consumable bites to tell a story
    • Drove program behavioral expectations with executive, senior leadership, and sales account teams
    • Owned and successfully executed the annual sales kick-off Partner Exhibition resulting in 100% Y/Y return engagement.
    • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
    • Identified trends and assessed opportunities to improve processes and execution.
    • Managed purchasing, sales, marketing and customer account operations efficiently.
    • Assisted in recruiting, hiring and training of team members.
    • Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
    • Established clear performance metrics for tracking program success, enabling informed decision-making processes.
    • Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
    • Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.
    • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
    • Negotiated contracts with vendors, ensuring favorable terms and conditions for the organization''s needs.
    • Reduced program costs through diligent budget management and identifying areas for cost savings.

World-Wide Field Enablement Project Manager

F5
01.2011 - 09.2018
  • Collaborated with sales executive leadership and cross-functional business partners to build and manage the global communications Rhythm of Business (RoB).
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Built a global team process for engagement and intake efforts.
  • Developed and managed the sales quarterly presentations with executive sales leadership
  • Managed large-scale global team budget, procurement, and contract management
  • Collaborated with internal business divisions in executing customer engagement events, resulting in high customer satisfaction experiences with an overall 4.6 average score (out of 5) over seven years.
  • Managed scheduling and events for visiting speakers and executives in collaboration with partner companies
  • Managed and executed annually no fewer than 10 multi-day/week sales and technical training events supporting the global sales account teams
  • Collaborated with sales leadership to develop, design, and deliver specific role-based training

Business Interlock

Accenture, LLP
11.2007 - 01.2009
  • Responsible for the delivery of sales, systems and policy and procedure curriculum to client employees
  • Played key role in shifting learning mix from 30% to 60% eLearning over 12 months in 4 U.S Geographical markets
  • Executed planning process, linking client business goals and priorities to learning curriculum and budget analysis
  • Led client teams in implementing an alternative to complex curriculum management, yielding savings of $70k and achieving client satisfaction of 85%

Senior Training Specialist

Accenture, LLP
05.2007 - 11.2007
  • Delivered 14 banking courses and three learning paths
  • Evaluated at "Exceeds Expectations" or above on all course facilitation
  • Created, coordinated, and facilitated multiple complex retail bank Train-the-Trainer events for new, experienced, and contracted trainers

Education

Some College (No Degree) - Project Management Certification

North Seattle Community College
Seattle, WA

Some College (No Degree) - General Studies

Clark College
Vancouver, WA

Skills

  • Project management expertise
  • Global market understanding
  • Mentorship experience
  • Supplier relationship management
  • Visual presentation design
  • Proficient in Microsoft Office 365
  • Smartsheet proficiency
  • SharePoint administration
  • Tableau proficiency
  • Salesforce proficiency
  • Effective communication
  • Operational efficiency management
  • Executive office coordination
  • Customer-centric

Certification

F5 - Seven global company recognition awards, 2012 – 2019

Timeline

Executive Sponsorship Program, Senior Program Manager

F5
09.2018 - 05.2023

World-Wide Field Enablement Project Manager

F5
01.2011 - 09.2018

Business Interlock

Accenture, LLP
11.2007 - 01.2009

Senior Training Specialist

Accenture, LLP
05.2007 - 11.2007

Some College (No Degree) - Project Management Certification

North Seattle Community College

Some College (No Degree) - General Studies

Clark College

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Kerri Peterson