Kerri Riddle
Killeen ,TX
Summary
Knowledgeable Practice Manager offering more than 16 years of experience working for several well-known OB/GYN providers. Well-versed in referral management and handling electronic health records. I have experience in hiring of physicians and staff alike. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Physician Practice Manager
Ascension Medical Group
01.2023 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Supervised team of 36 office personnel.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Trained interns and newly hired team members on office procedures and computer system.
- Consulted with healthcare professionals on business decisions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Care Center Manager
Women's Health Texas
10.2018 - 01.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Supervised team of 36 office personnel.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Care Center Manager
Central TX OB/GYN Associates
03.2011 - 09.2018
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Supervised team of 14 Providers and 42 office personnel between 2 clinics in Round Rock.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed policies and procedures for effective practice management.
- Trained interns and newly hired team members on office procedures and computer system.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Administrative Manager
Central TX OBGYN Associates
01.2011 - 03.2011
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or administrative team member issues.
Billing Specialist
Oakwood Women's Centre
12.2008 - 12.2010
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Responded to customer concerns and questions on daily basis.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Followed up with medical staff regarding missing information in patient records.
Customer Service Representative
Oakwood Women's Centre
08.2007 - 12.2008
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used PCN and then Intergy to schedule appointments.
- Balanced deposits and credit card payments each day.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions and compiled daily financial records.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
Education
Certificate - Medical Administrative
Gatlin University
09.2006 - 05.2007
High School Diploma -
Leander High School
Leander, TX05.1995
Skills
- Seasoned in Medical Clinical Procedures
- HIPAA Guidelines
- Daily Facility Operations
- Insurance Referral Facilitation
- Coaching and Mentoring
- Managing Medical Practices
- Customer Satisfaction
- Practice Management
- Team Meetings
- Office Supplies and Inventory
- Policy and Procedure Development
- Medical Billing and Collections
Timeline
Physician Practice Manager
Ascension Medical Group
01.2023 - Current
Care Center Manager
Women's Health Texas
10.2018 - 01.2023
Care Center Manager
Central TX OB/GYN Associates
03.2011 - 09.2018
Administrative Manager
Central TX OBGYN Associates
01.2011 - 03.2011
Billing Specialist
Oakwood Women's Centre
12.2008 - 12.2010
Customer Service Representative
Oakwood Women's Centre
08.2007 - 12.2008
Certificate - Medical Administrative
Gatlin University
09.2006 - 05.2007
High School Diploma -
Leander High School
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