Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerri Rivera

Pueblo,CO

Summary

Dynamic Child Advocate Volunteer at Casa of Pueblo, skilled in collaboration and trauma-informed care. Enhanced program effectiveness through policy development and casework analysis. Demonstrated resilience and problem-solving abilities while advocating for children's rights, ensuring their needs were met with compassion and confidentiality. Proficient in documentation and reporting, fostering trust with families.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

20
20
years of professional experience

Work History

Child Advocate Volunteer

Casa of Pueblo
03.2017 - Current
  • Contributed to the development of policies and procedures related to child advocacy services, improving overall program effectiveness.
  • Presented findings from casework analysis in an organized manner during team meetings.
  • Promoted the best interests of each child by advocating for their rights within legal proceedings and meetings with service providers.
  • Implemented creative problem-solving strategies when faced with complex challenges involving children''s wellbeing.
  • Participated in ongoing training opportunities to stay current on best practices in child advocacy work.
  • Conducted thorough assessments of each child''s situation, identifying risks and areas of concern.
  • Maintained a safe environment for children by establishing trust and rapport with both the children and their families.
  • Collaborated with multidisciplinary teams to ensure comprehensive care for children in need of advocacy services.
  • Provided resources and information to families, empowering them to make informed decisions about their child''s care.
  • Assisted in developing individualized plans for children, addressing their unique needs and challenges.
  • Mainstreamed effective communication techniques while interacting with the affected children, helping them feel more comfortable sharing their thoughts.
  • Prepared detailed reports on each case, documenting progress and recommending changes when necessary.
  • Enhanced child well-being by providing emotional support and guidance during difficult situations.
  • Conducted regular follow-ups with families to monitor progress and ensure necessary support.
  • Monitored progress towards service plan goals.

Hostess and Busser

Passkey Hwy 50
04.2024 - 03.2025
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders, give information and document reservations.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Delivered pick-up and curbside orders to guests.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.

Owner Operator

Myself
03.2002 - 02.2017
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • done hiring and firing paper work payroll and trained new workers
  • done floral arrangements and etc


Waitress

Emily's Truckstop
01.1994 - 06.2000
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.

Education

Associate of Science - Ma

Intellitech Collegte
Pueblo, CO
03-2017

Skills

  • Collaboration and teamwork
  • Resilience and persistence
  • Motivational interviewing
  • Documentation and reporting
  • Child development
  • Patience and tact
  • Confidentiality and ethics
  • Self-care and wellness
  • Building trust
  • Trauma-informed care
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Effective communication
  • Adaptability and flexibility
  • Certified in CPR/AED
  • Microsoft office
  • Self motivation
  • Computer literacy
  • Time management abilities
  • Adaptability
  • Confidentiality practices
  • Data confidentiality
  • Data entry software

Timeline

Hostess and Busser

Passkey Hwy 50
04.2024 - 03.2025

Child Advocate Volunteer

Casa of Pueblo
03.2017 - Current

Owner Operator

Myself
03.2002 - 02.2017

Waitress

Emily's Truckstop
01.1994 - 06.2000

Associate of Science - Ma

Intellitech Collegte

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Kerri Rivera