Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerri Rutledge

Fort Worth

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Phlebotomist Technician

Medical City Decatur
05.2025 - Current
  • Perform blood collections by venipuncture and capillary techniques for all age groups per CLSI Guidelines
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Emphasis on correct patient ID and labeling at the patient's side
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Understand and comply with OSHA regulations
  • Performs related clerical duties to include: answering telephones, relaying messages, mailing or faxing of patient reports, unpacking supplies, and any other duties within their scope of training and education required by the laboratory supervisor.
  • Improved patient experience by effectively communicating procedures and addressing concerns.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Housekeeper

Health Care Services Group
05.2016 - 05.2019
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained and organized supplies stock.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Served as an approachable resource for residents seeking assistance.
  • Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
  • Promoted a sense of community among residents by organizing group activities and encouraging social interaction.

Customer Service Associate

Best Buy
07.2012 - 07.2015
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed high-volume of inbound and outbound customer calls.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Education

Certificate - Phlebotomy

Weatherford College

Skills

  • Multitasking and Prioritization
  • Customer-Oriented
  • Health and Safety Regulations
  • Teamwork
  • Chemical Handling
  • Problem-Solving
  • Attention to Detail
  • Professional Demeanor
  • Organization and Efficiency
  • Data Entry
  • Appointment Scheduling
  • High-Energy Attitude
  • Stocking and Replenishing
  • Call Triaging
  • Relationship building

Timeline

Phlebotomist Technician

Medical City Decatur
05.2025 - Current

Housekeeper

Health Care Services Group
05.2016 - 05.2019

Customer Service Associate

Best Buy
07.2012 - 07.2015

Certificate - Phlebotomy

Weatherford College

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