Kerri Taybron
Zebulon,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Nomaco
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Warehouse Consultant
Nomaco
03.2023 - 07.2023
- Request customer invoices from all carriers to obtain a list of outstanding balances.
- Investigate and approve or dispute unpaid invoices.
- Validated warehouse inventory accuracy.
- Prepared functional and technical documentation data for warehouses.
- Collaborated with multi-functional roles to communicate and align development efforts.
- Coordinated troubleshooting support for warehouse personnel.
Logistics Supervisor
Nomaco
01.2021 - 03.2023
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Processed orders by due dates to enable on-time delivery to customers.
- Trained, scheduled and evaluated up to 6 employees.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Documented shipment receiving information in Dynamics.
- Analyzed and logged purchase orders.
- Created policies based on performance data analysis to reduce costs and maintain efficiency.
- Assisted in cycle counts to maintain inventory accuracy
- Monitored logistics performance and identified improvement opportunities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Resolved conflicts between team members and addressed complaints or grievances.
- Determined staffing needs, developing schedules to staff all shifts.
Logistics Coordinator
Nomaco
11.2008 - 12.2020
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Built and established relationships with staff and vendors.
- Monitored performance of logistics operations to identify areas for improvement.
Education
High School Diploma -
Turkeyfoot Valley Area High School
Confluence, PA05.2005
Skills
- Data Collection
- Consultative Sales
- Appointment Scheduling
- Information Security
- Payroll Administration
- Data Entry
- Invoice Processing
- Records Management
- Customer Service
- Recordkeeping
- Inventory Management
Timeline
Customer Service Representative
Nomaco
07.2023 - Current
Warehouse Consultant
Nomaco
03.2023 - 07.2023
Logistics Supervisor
Nomaco
01.2021 - 03.2023
Logistics Coordinator
Nomaco
11.2008 - 12.2020
High School Diploma -
Turkeyfoot Valley Area High School
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